I wasnât sure where to go for lunch in the shopping centre that I knew Iâd be able to get something vegan from, so I googled John Lewisâs menu and saw they had a vegan ploughmanâs on the menu. I asked the woman behind the till whether they still had vegan options and she went to check to no avail. However, I asked her myself if the soup was vegan and she said she didnât know. I asked another person and they said yes. So, upon lining up for the soup and realising there were in fact vegan options â namely some kind of beetroot wrap and a raspberry & chocolate cake â I asked for a slice of cake and the soup. There wasnât any soup left, until they found a barrel of it that had a tiny bit left at the bottom. I had that, and then there werenât any rolls left so I was given a gluten free one.
The soup was lovely, albeit it being an incredibly stressful situation that the staff were clearly not prepared for. Itâs 2021 and Iâm not asking you to skin an animal alive for me â is it really that hard to provide us with more options than veg soup from the bottom of the barrel or a revolting wrap?
Disappointing as I enjoy doing my work in the John Lewis cafe and would love to return if they brought out a selection of...
   Read morePopped in to purchase a few things and husband & I decided to grab a light lunch & a coffee beforehand upstairs in A PLACE TO EAT. It was very quiet but as a Monday lunchtime in Jan we thought that was normal. We both chose Soup. Alarm bells initially as the server picked up a dirty bowl and was about to put the soup in until my husband pointed it out - it was really obvious and I didn't even need my glasses! Despite it being very quiet, a lot of the Tables were dirty and there was a lady near us who was dressed immaculately with her handbag over her shoulder going around clearing the tables - we were not sure if she was a member of Staff or a customer who had simply got fed up with the mess as no uniform....it was very strange. Anyway, the soup was was truly awful, one of the worst ever with such a strange 'wrong' taste. The food was barely warm. The coffee and Fruit Juice were OK. Unfortunately, since eating here we have both felt really quite poorly all afternoon and we felt perfectly well before and it's definitely food related. I will never frequent again and really wish we...
   Read moreA complete disgrace the appalling Service that's encountered here . Its literally become like a United Nations of disinterested Kids more intent on enjoying a social life with their Colleagues than providing any worthwhile service to Customers . The Food meanwhile is average to say the least and worsened by the inevitable wait as some halfwit struggles with placing three Sausages on a Sandwich , honestly how hard is it ? Before I reach the table the food is cold and I still have to get myself a Coffee and queue at the till . Overall its the complete uselessness of the Staff that's the issue with no idea of either Customer service or the very basic nature of the job they are employed to do . I look forward now to the usual utterly pointless reply to my Review . The Points I have made have been made by many previous Reviewers and you have still failed to...
   Read more