KFC Milton Keynes - Westcroft Centre — Restaurant in Milton Keynes

Rude staffs, unbelievable poor service. today. Took 25 mins to order via drive thru, rudest man took the order, so aggressive that you would think someone was forcing him to work there. Got there to pay and he said that 2 pieces of hot wings is £1.20. I said take it off the rest of the order…don’t want it. He said no he can’t do that so either buy the ordered meal to include the hot wings or drive round again to join the queue of cars to re-order. I said he should just take the wings off the order, he refused. A woman then came from nowhere with the most annoying rude voice, “move or I will call the police”. I said the number is 999… with a silly voice she replied “I know it, I am not taking off the wings from your order” I asked for the manager she said “I’m the one” Asked for supervisor “I’m the one” - Felt like watching the Matrix. I ask for email address to complain she said “type it in your phone” I asked for her to write it down repeatedly, she refused, then came back with a ripped newspaper end with a scribble - couldn’t read it. I parked, went in to ask for her to write it properly and I was faced with the most rudest and ignorant person I have ever come across including the big man taking the drive through orders. He thought he would take the mick…recorded him and he is now trending on Twitter scum! You don’t enjoy your job, quit…no one is forcing you to work there! Stop being rude…look at all your reviews…all saying how rude you all are! Never again! Surprised you are still operating when I read your reviews…so many people have experienced your rudeness! You get with the program or ship out! KFC…get passion employers with good customer service skills..Staff @ Westcroft KFC are too darn rude and costing you your reputation. Read the reviews - same theme “rude, poor service...

They'll just wave left and right when something goes wrong. KFC always advertises their app and I've had several problems using it on this site specifically! When I asked for the manager, to come over and explain what's the issue and why on the app they advertise one thing and in real life none knows anything, he had no answers was just telling me to buy the product without scanning the app and getting free food. Why on earth ud advertise the app in the first place if you're wasting everyone's time and nothing works? Manager did not even try to solve the problem in any way, seems like the chap doesn't have an idea on what it means to deal with customers under pressure. Told me that nothing works turned around and left. Till workers are always unexperienced and they seem to have a high staff turnover, I see new faces every single time and it just takes ages for them to understand you in the first place nevermind about making the order itself.

Tried to make a complaint on KFC website but it looks like this site is not even...

There may be worse KFCs out there in the UK, but they'd have to go a long way to beat this one. On one notable visit we waited 20 minutes to get to the front of a queue only to be asked if we wanted chicken, as there wasn't any. Hint: The clue is in your name. Staff are indifferent to things like Blue Light Cards and have no idea what customer service is or what fast food actually means. Tonight is probably the last time I'll try using this place. I walked out after trying to get served for 5 minutes because no-one was paying attention to the front customers or the drive through. I eventually walked out after hearing a number of customers laying into the staff because they were jammed in the drive through waiting for one order that had held everyone up for over 20 minutes. Seriously, is this a store issue or an endemic couldn't care less attitude? I've never seen such slow cooks behind the the fryers. BTW, the drive through at MK Stadium had my order placed and delivered in two minutes with...