I’ve been visiting Papa J’s for many years and always had pleasant experiences, so after almost two years away, I decided to return, expecting the same great service. Unfortunately, what I got was the complete opposite.

From the start, things felt off. Our server decided to open the blinds directly behind us on a bright, sunny day, letting sunlight glare right into our eyes. When we asked for it to be closed, the blind broke—no big deal, so we moved to another table. Then, when placing our order, the waiter asked if we wanted drinks. We politely declined, saying we’d just like water. He then asked again if we were sure, making the interaction awkward.

The real shocker came when our food arrived. The waiter dropped a quarter of our naan on the floor. Mistakes happen, but instead of simply replacing it, he went to the kitchen, returned, and asked if we were okay with just ¾ of our naan. I couldn’t believe it. When I said no, he smugly replied, “Making ¼ of a naan is not possible.” At this point, I had to firmly tell him that I expected a full naan, whether that meant making a new one or otherwise. Only then did they finally replace it.

When I spoke to another server about the situation, he casually admitted, “Oh, he’s always like this, bothering customers.” That alone was appalling. I requested that the original server stay away from our table, but of course, that didn’t happen. He continued serving us and, unbelievably, asked yet again if we wanted drinks—despite us already declining multiple times.

To top it off, when we asked for the bill, he sarcastically asked if it was our first time there, as if we were the ones who didn’t understand their standard of service. I simply told him I’d been there many times and just wanted the bill.

This experience was beyond disappointing—especially since I had spoken highly of Papa J’s to the people I was dining with. With so many new restaurants opening in Milton Keynes, poor service like this is unacceptable. Papa J’s is now off my list, and I won’t be recommending it to anyone again.

Date of visit: Tuesday 1st April 2025 Time: Around 5:30pm