The Shed, Maybank — Restaurant in Newcastle-under-Lyme

Stopped going as the menu had changed and the steak pie was taken off. Used to enjoy going so we tried again. Table by the doors was freezing. I asked for blankets but they had none. One lady accidentally knocked a drink over, we went to fetch blue roll and we cleaned it up ourselves including the floor as no staff offered to help. I had pre ordered a steak pie the week before and the chef had agreed to do it but when we arrived he said he hadn’t had time. I ordered a plain chicken burger and asked for hp brown sauce,which they didn’t have, so I asked if I could have some beans, I was told no as they only open the can at a weekend. I then asked for mushy peas and was told the same. So then I said well what about a jug of gravy?? She said yes that shouldn’t be a problem but then returned saying the chef won’t make the gravy. We moved tables in the end as we were too cold, so when the food came my burger was covered in sweet chilli sauce. I did say I would have a spicy burger but that shouldn’t be seasoning and not sauce, I did order it completely plain. At 9-45pm I ordered a bottle of wine and they never let on that they were ringing last orders straight after and closing up. We had to stand outside which was rather rude. Used to be a fantastic venue but we weren’t happy last night. Need to sort a better menu for the future.

To add to your reply. Sometimes it is about accommodating the customer?? If you could not have produced the steak pie as you said then we could have gone somewhere else. This was asked of me, but I said no as you were providing it special so I would have felt bad as all five of us would have enjoyed it. Really you should have contacted myself.

I removed the dirty chair myself and got a clean one, the chap just took the dirty one away. However, the team should have been right over to say we will clean the mess asap. I can’t possibly drink a bottle of wine in 30 minutes so I should have been told, as I assumed you open until 11pm so apologies.

I asked for plain chicken, no sauce, I should have been told that the spicy chicken was just a sweet chilli dip, not seasoning. I did inform this when I received it but she didn’t offer to change it, I had to scrape it off and eat around. However, the actual food is still nice.

If it is so cold to sit and eat by the windows then maybe we should be made aware.

I appreciate your response and will take a look at the new menu.

I’m not here to tarnish your business as I have always highly recommended it as it’s quirky and...

Ate here with some old school friends whom I hadn't seen for some time, so naturally, we wanted to chat and catch up. Read all the rave reviews, so was really looking forward to it. Very underwhelmed unfortunately. Didn't realise that it was a pub also. So many people packed in which made it difficult to get to the bar and toilet. Our attempts at conversation were drowned out by a group of loud older men who shouted continually and were not eating, just downing pints, right next to us. Disappointed re coffee choices for a friend who was driving? Instant coffee or 'sachets' of lattes. The meals came before we had received any cutlery? Food, (halloumi wraps, a chicken burger and a chicken breast with stilton sauce), were large portions and good value for money, if a little bland, frozen fries etc. Very few staff considering how busy it was, however, all of the staff were very professional, courteous and hardworking. Paying the bill was a bit of a farce. Had to wait for a while at the bar for staff to be available , however, it was very busy and they were doing their best. A card machine to pay at our table didn't seem to be an option, so we all had to form an orderly queue at the bar to pay. I didn't eat much of my meal, as such a large portion, however, staff were concerned that there was something wrong with it and I reassured them that this was not the case, just that I have a small appetite! Overall, not what I was expecting, and due to the very small size maybe needs to decide whether it is a pub or a restaurant? Too small and loud to be both? Obviously very popular and I wish you continued success with...

Came for breakfast this morning, only ourselves in here along with one other table. 2 bar staff stood behind the bar, no acknowledgement on arrival, no menus and we were completely ignored whilst they stood gossiping. We went to the bar to try and order some food and some drinks. Food arrived and was put on the table with not a word uttered, after a few minutes we asked for some cutlery and queried some missing items on the breakfasts to be met with eye rolls and attitude. It’s abundantly clear that the staff have no interest in working and the “customer service” was pretty disgusting. Shame as when we have been previously the staff were so friendly and welcoming, the food was quite nice but due to the service alone we won’t...