The Bake One (Lebanese Restaurant Gosforth) — Restaurant in Newcastle upon Tyne

I want to start off with the fact I never normally complain or put a bad review up however, I am appalled at the customer service in this place.  I.To start off on Saturday the 15th of June ,  I had ordered the bake one king mixed grill and after explaining to my boyfriend how unreal the bake one is , I was struck with the worst one I have had. I have been ordering from the bake one gosforth since it has opened and never had a bad experience until this. I understand Saturday is busy but it's still NOT okay.I opened up my order excited to tuck in , a bit of the lamb was a bit grisly but nothing unedible. I was enjoying it until I tucked into one of the chicken cubes (I can be a bit funny with chicken so I take my time) . I bit into it and felt like it was a bit jelly like so I spat it out and took apart the rest of the chicken cube and saw again jelly like substance and red . Raw Chicken. ( picture posted) .

I immediately logged it with just eat and rung the bake one as I was put off my food after that . They offered a new one to be sent out , I said I just wanted a refund as it put me off eating full stop. They had rung me 3-4 times then said they would send a driver out to pick up the food then they would ring me with an outcome. The food was picked up but never heard back.On the 20th of June I had realised just eat hasn't been in touch nor was there any account credit or refund being processed. I proceeded to ring bake one again to chase this up as just eat have next to no customer service either.  Again, was past from pillar to post with no answers on what's happening. They had given me just eat number , I rung the number given and the first line said it wasn't for customer service but actually for restaurants and drivers to log things .I had then rung bake one once again explaining that and again gave my order number as apparently this has now been taken away from the system log. They had said a manager will be in touch.They rung me later that evening saying again that I would have to chase this with just eat by ringing , which again I stated that it wasn't for customer service and that I felt dissatisfied with how this has been dealt with. Anyone handling foods knows the importance of following a protocol when dealing with poorly prepared food as usually it is drilled in all workers heads. The man on the phone stated that the chicken wasn't raw and that's how it was cooked. I'm not stupid I know what raw chicken looks like. I understand how some food places the way they cook chicken can still look a bit red however, when ate not have a jellylike substance that indicates that It was raw. Either way this isn't how any business should deal with a complaint . Especially not regarding food.In the end the man said he would contact just eat himself friday 21st June and if the refund hasn't been processed by 5pm , he would get a driver to drop off the moneys . I was grateful for this conclusion , however personally I would be concerned if I had a food business and someone complained about poorly prepared food which can make someone not well . I have rung again chasing this refund Friday 20th of June . As a paying customer I should NOT be waiting nearly a week for a refund on poorly cooked chicken . Being told I need to wait for a manager to be in well who deals with complaints when the main manager isn’t in ? Surely there’s a supervisor that will be able to help as I can imagine the manager rarely being in the restaurant. Also being told “I told you , you need to contact just eat” after a good handful of times of me explaining that there is no customer service number or email etc otherwise I genuinely would of . I shouldn’t have to tell a business how to deal with stuff like this and that they need to contact just eat on my behalf (just like how just eats options state when you do ring the number) . If this was my restaurant and I got given a complaint regarding poorly prepared food I would personally be chasing it up with both just eat and the paying customer to ensure that a refund does...

Me and my wife were wanting somewhere to sit but all the pubs were rammed she was also peckish so we popped in. Initially it was not clear that you were open as the outside sign was not lit. We entered anyway and were immediately welcomed and set to a table. We ordered chicken Beirut wrap mixed wrap and a Lebanese sesame bread. The wraps were lovely, really succulent juicy meat and toasted slightly on each side to give a lovely texture as you bite into it. They were accompanied by lovely fresh and vibrant salad including some lovely pickles which when combined with the garlic dip and everything else is brilliant hitting all the sour, creamy, crunchy, juicy textures you could want in a single bite. The sesame bread was nice but slightly overpowering with the sesame and black pepper flavour, I've never ordered it before so can't say if it should be like that, nevertheless we ate the lot and was pleasant when combined with the chilli and garlic sauces. It took a while to clear the tables but the main waiter was very busy taking what appeared to be online orders and takeaways. We ordered some baklava which was very nice but did not appear the be homemade and it didn't look like the picture on the online menu. When we got the bill we were surprised on two accounts first was a service charge circa 8% which we were not expecting and secondly the baklava was on the house which was very generous. Wife also went to the toilets upstairs and told me they were spotlessly clean so top marks on that. Overall it was very good, I was just in Gosforth visiting family otherwise I would come back more often. Would highly...

This was our first visit to 'The Bake One' and I have to say it was an enjoyable experience! - An intimate location, perhaps a little cramped, with a positive atmosphere, warm service and there was an extremely authentic feel to the food, cutlery and decor. Although there is no alcohol served on the premises the staff are very welcoming and invite you to bring your own alcohol if you wish, even going to the extremes of chilling your beverages until you are ready to be served! As a large group we ended up with masses of food, fresh breads, dips, spreads, platters of meats, rices, seasonsed chips, salads etc etc. To be honest, it was quite overwhelming, but that was probably more a result of our own enthusiasm in ordering such a vast selection of dishes from the enticing menu!! The waiters were always attentive, service was extremely fast, and ultimately the food was hearty, authentic, packed full of flavour and deliciously more-ish. Highlights of the evening were the atmosphere (nice and busy), great service and 'authentic' taste of the food. If you like carbs then this is definitely the place for you. However, for some this could also be a bit too much of a good thing! The only negatives were the fact that the table at times looked like a bomb had literally landed on it, but once again this was probably as much a consequence of our own choosing, combined with the fact we were all having such a damn good time! We will definitely be returning and plan to take our kids next time. All in all 4 out of 5 this time and 'GREAT value for money'........