Gurkha 19 — Restaurant in North Kesteven

We went there on Saturday evening in a group of four. Unfortunately for us there was a large group of 15 already there. They had several very noisy children and the adults were noisy too with bad language being heard from one man in particular. They had been seated, had given their orders but then all re-seated themselves in different places so when the food came it took ages to find out who'd ordered what! We sat down at 7.30pm having booked that time and our poppadoms were brought out fairly soon but it was then 9.15pm before we got our main courses! It all seemed chaotic and very noisy. The actual restaurant wasn't very authentically 'Indian'...very brightly lit, no background music.. it felt more like a bus station cafe than an Indian restaurant. The food was ok but nothing special and they lacked the finer points of service like bringing you the bill with a few mint sweets at the end. We had to go and ask for the bill and they then had to hand write all the prices of the items on a scrap of paper and add it up on a calculator. They appeared to need extra staff as they were not only overwhelmed by the large wedding party but we're also dealing with a constant stream of home delivery orders too, as well as trying to cook and serve the other diners. All the tables were in a long row either side of a narrow walkway and delivery drivers were squeezing past restaurant staff and then hanging around outside the kitchen/toilet door area making it congested and awkward for food trolleys to come out. We'd only gone there because I'd won a raffle prize of a meal for one. Our group of 4 had poppadoms & pickles, 3 naans, 1 rice, 4 standard mains, 2 diet cokes and 2 beers and it came to £72 which is more than I'd normally expect. Not a great experience, probably not the fault of the staff...they maybe should have blocked out the evening a little longer for the wedding party. Another group of 4 actually complained about the delay of their food order. We won't...

After receiving a takeaway menu leaflet from Gurkha 19 through our door, last Thursday, we decided to place an order over the phone for home delivery. I placed our order at 6:15 and was told it would be delivered by 7:30. The delivery time came and went with no sign of our order. A few minutes later I rang the restaurant and asked if they knew why our order had not been delivered, I was put on hold. They eventually came back on and and with a bit of confusion on why we hadn’t received it, they said they would contact the delivery driver and get back to us. That return phone call didn’t happen! Over the next 45 minutes, I called three times to express my disappointment with their service and demanded to speak to someone who could explain why my order was still missing. I was informed that the manager would call me back, this did not happen! At 8:25 I received a call from the driver to say he would be with me in 5 minutes. Eventually, at 8:35, 2 hours and 20 minutes after my order was placed, the food arrived. On opening the bag, I found that every item of food was cold!! To even attempt to eat the meals, everything had to be reheated. The standard of food, both starters and mains were poor in quality and we ended up throwing most of away. Later, after reading the reviews that had been posted over the last month, in hindsight, I would not have wasted our money!! A most...

On arrival at 6.30pm we were allocated our table and asked if we would like drinks which we ordered along with some poppadums, these were delivered swiftly and we ordered our food, 2 x starters and 2 x mains. We had not finished the poppadums before our starters came. Without asking if it was OK, the poppadums were pushed aside and the starters plonked down in front of us.

10 minutes later the waiting staff started appearing near to the table, obviously eager to clear the table. Within 5 minutes of clearing the table, we had our main courses, once served we asked for 2 glasses of wine. They never appeared, once the meal was finished we asked for the bill which never appeared. 30 minutes later, 1 hour and 10 minutes after arrival we got up and went to the bar to pay and explain what had happened, no apology was given only denials that we hadn't asked them directly.

Not at all happy, the food was good but we felt horribly rushed and then the service stopped at the end. If they had allowed us the time to eat and given us the drinks we had ordered we would have been more than happy to pay what we did. We...