The food & Service in the restaurant was excellent but the bar staff need to go to training school or at least get some manners ! Went twice last week, had 3 or 4 pints the first time, the only time I wasn't ignored was when I was the only person at the bar . You get no acknowledgement from any of the bar staff. I asked for a sample of Wherry first time in on this holiday , not a word spoken by the older guy who served me , customer next to me joking said he wanted a sample of his larger,not a word from bar staff. The young lad with curly hair I just found generally cocky , if there were locals at the bar he would serve them fist , don't know what the Norfolk word for Grockle is but that's the way I was treated, absolutely no acknowledgement, and when serving lime and Soda water, ask If people want ice first and there's a correct order to put in the glass, absolutely no communication other than to tell me the price. Last week my wife and I visited again, and despite four people being behind the bar one being a waitress who are brilliant and we tipped previously , I was totally ignored despite standing In front of the young man with curly hair for a good five minutes or more. The one lady was sorting glasses despite me waiting no problem I thought, until she finishes and despite looking at me at least 3 times she proceeded to serve someone else , the young man then heads to the opposite end of the bar to serve a local. Having worked in the service sector for many years I tend to be very patient, but on this occasion I left in a huffing as I'm not prepared to be treated like the Cornish once called a Grockle. The waitress staff apologised !! Said they would have a word with manager. We didn't eat there and I haven't been back over the two weeks I've been here. PS: I been to the pub before when I've visited passing through, bar staff were just the same then ! You have lost a lot of money this fortnight (...
Read moreIt didn't live up to the reviews, for us.
Couldn't find our booking to start with, luckily they weren't busy and we got seated in the Lifeboat Room fairly quickly. Photos on the wall were lovely, the rest if the decor was more akin to a child's play room or a school cafeteria...not a quaint English pub.
Food menu was as per the reviews, and the order was taken quickly but without any pleasantries! Drinks are only available at the bar, no waiter/waitress service.
Food arrived fairly quickly and was fine, but nothing more. I wouldn't describe it as typical pub food...most pubs can far exceed this standard, for much less.
Overall a very disappointing visit and I doubt we would return nor...
Read moreThis is a really great pub/restaraunt at the top of the main shopping area in Wells next the Sea in the Edinburgh hotel. Well arranged with two main dining areas, we were in the lifeboat room where there are great photos of the lifeboat crews past and present. Amazing service and the food was teriffic. I chose the steak pie which came in a bowl with a lovely flakey pastry top with fries and veg. No sign of microwave cooking here just properly prepared food. There was so much steak in the pie and the gravy was perfect. A little quirky but drinks have to be bought from the bar separately but that's not a big issue and I'm sure it won't stop me from going back. Overall a lovely place with top...
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