Alexanders & Co — Restaurant in Northern Ireland

I recently visited Alexander’s Pub in Holywood, and unfortunately had a disappointing experience with a member of the staff. Toward the end of the evening, as closing time approached, a staff member approached me and asked if I was planning to order more drinks. I explained that I wasn’t finished with my current drink. However, his attitude quickly became aggressive, and he demanded that I leave, even though I had already paid for my drink.

When I expressed my unhappiness with how I was being treated, the situation escalated further. The staff member threatened to call the police, and when I tried to capture the exchange on video, my phone died unexpectedly. He then took my phone, which made me feel very uncomfortable and hurt.

I hope this was an isolated incident, as it certainly affected my experience at Alexander’s Pub. I would appreciate it if the management takes note of how interactions with customers are handled, particularly during closing times, to ensure that everyone feels welcome...

My daughter had booked the table for us via FB for her mums birthday. When we arrived there seemed to be some confusion with the booking and we were told to sit at a table near the door. Another waitress then said "oh you have a booking (said my daughters name) your table is upstairs". We were happy with this. We got up to move and then had to stand at the bar for 5 mins while the 2 waitresses had a conversation about were they were going to put us. They then moved out of sight and obviously decided that - no we had to sit back down at the first table - saying "they don't want you upstairs as there is a private function on!" Menus given and drinks ordered. No mention of Happy Hour Cocktails - even though this was explained to the table next to us. My wifes food came first and then the waitress proceeded to serve another customer before bringing mine! Food was good - which was just as well - because no-one checked....

CAROLINE STEWARTS REUNION NIGHT WAS FOR US SUCH A DISAPOINTMENT ,WE ARRIVED EARLY TO GET A SEAT AS WE KNEW IT WOULD BE CROWDED, ONLY TO BE TOLD WE COULD SIT ANYWHERE BECAUSE THE TABLES WERE RESERVED OR PEOPLE WERE DINING .IT SAID ON TICKETS 20.OO TIL 1AM .WE HAD TO LISTEN TO HEADBANGING MUSIC UNTIL 11.25PM WHEN CAROLINE PUT FIRST RECORD ON SHE WAS MEETING AND GREETING HER FRIENDS WHICH IS FAIR ENOUGH IF SHE HAD BEEN THERE AT 8PM .THE PLACE IS JUST NOT BIG ENOUGH TO HAVE BOTH THINGS GOING ON AT SAME TIME I LOVE CAROLINES MUSIC BUT NOT ENOUGH TO PAY £10 EACH .A RIP OFF IN MY EYES NEVER AGAIN...