Jamaica Inn — Restaurant in Northern Ireland

Definitely won’t be back I feel as though you get treated like a second class citizen here if you are under 40, and the food takes an hour. My partner decided us and couple friends would go out to dinner (25-32 year olds). We had booked a table. We were seated and then left for 35-40 mins before they would take our order. About 20 mins in they brought a couple to sit next to us and they took their order right away, whilst we were still waiting to order. We ordered and then waited an hour for our food to arrive. They profusely apologised to the couple next to us about the wait. They didn’t acknowledge the wait at all with us. The food was ok. The “famous chilli chicken” was actually undercooked chicken strips with a tiny little pot of chilli dipping sauce. The cauliflower fritters in masala sauce, was a small drizzle of sauce in the middle of the plate and therefore the battered cauliflower and rice was extremely dry. We ordered more drinks and they were poured and sat there until we were done our food and the ice had melted. When they finally brought them over, one was a Coke Zero. My friend said, “sorry I ordered a Diet Coke” and the waiter responded, “well like this is a zero so do you really NEED it to be a diet?”. She accepted the drink she hadn’t ordered because we didn’t want to argue with the waiter. We then asked for the bill, they brought us it and no card machine. We waited and waited and they didn’t bring it. The couple next to us asked for the bill and the host man came over with the bill and took their payment (similar like he did with their order), saw we were still waiting to pay, and walked back to the bar to chat and mess about with other staff. We ended up reluctantly going up to the bar to pay, were the girl waitress and host stood chatting in front of us about nonsense and refusing to acknowledge us. Once they finished their conversation the girl reluctantly took my payment. I have never had such bad service and overall experience in a restaurant in my life. The only thing I could put it down to was that we were the only young people in the place. Sadly, I’ve been twice and it was the same experience both times....

Went for a bit of dinner on Sunday 23rd June, as we do often enough as the food is excellent. On this occasion I found the food to be, well, not up to the usual Standard. If you have tried the chilli chicken goujons then you'll know they are normally something you could take a craving for - because they are delicious! I'm not sure what happened but they just weren't up to the normal levels of yumminess. I'm all for honesty, so when paying the bill, I was asked how everything was (a nice courtesy often left out in this day and age) I told the staff that I wasn't overly enamoured with the meal, and stressed that it wasn't a big deal and I'd certainly be back. They discounted my bill to make up for not being satisfied! I was a little embarrassed, but after thinking about it for a few days, I realised that's why we go there. I mean you need to be pretty confident in your ability to deliver a repeatable experience to take responsibility when it (rarely) goes wrong. I've been eating there for 30 years and I'm not about to stop. The staff are great, the food is excellent, the view is relaxing and the beers are cold. There literally is nothing not to like. The point of this review is not to run down the Jamaica Inn for an off day, but to congratulate them on how they handled it. 90% of establishments could take a leaf out of their book. Look forward to my next visit, those goujons...

Went to this restaurant again after visiting it a few weeks ago and brought a friend who we had recommended it too so disappointing the service was a disgrace we had to wait ages on food to arrive and wen it eventually did my meal was finished b4 I received my fries my brother never received his pepper sauce after asking for these items twice previously the portion sizes werent great and the starters were very disappointing compared to wen we were there a few weeks ago r friend who was with us ordered steak and was asked how she wanted it cooked she replied no blood again was asked so how do u want it cooked again replied no blood again was asked so how do u want it cooked finally she said well done as the man didnt seem to no wat no blood meant the steak was literally well done she didnt enjoy it (wonder y) so after we had finished we were asked did we want any desserts wen we replied no not at the minute we basically were told we really need this table so basically they were saying get out a total nightmare experience one that definitely will not be repeated it was just so disappointing because the first time we went we really enjoyed everything about it I feel its just so sad to c restaurants overbook wen they cant cope and they lose in the long run because like rselves a lot of customers wont go back and I think...