I'm very dissapointed. I'm a regular customer and I love kofra as they always make good coffee and good customer service.
However, I went there on 31st May, around 1:30pm, the girl who serve me was extremely rude and I remember the coffee she made last time wasn't hot enough. (This is the second time she serve me.) I remind her to make the oat milk extra hot nicely but she argue back that the milk she prepare are always hot. So I question her why not using a thermometer because from my understanding, thermometer is quite common in coffee shop to measure the temperature of milk. And she yelled back and trying to say we are mocking her profession. After waiting for quite a while, she said she don't feel like serving us. I didn't have a chance to get her name, but this is the worst batista I ever seen. Very bad attitude, and extremely poor customer service. If the manager or owner in charge, feel free to further contact...
Read moreOh dear, how i want to give this a 5 star review, yet integrity demands it be given just 4.
When it comes to coffee in Norwich, this little shop is Woke Central. Indeed when i first bought a coffee here, i was half afraid that upon imbibing, i would suddenly be put under some kind of vague vegan spell and become ever so slightly crazed. Imagining that the UK government were manifestly and uniquely evil and that i alone, in my narcissism and certainties, was uniquely and manifestly good.
Their coffee looks good and is served professionally. However, though the service might be considered extraordinarily friendly in Hoxton, in Norwich, it just about gets you over the line.
However, it is a wonderful location, and doing something different, offering an interesting, friendly alternative to the ubiquity of the high street chains. Consequently i will continue to support, and encourage everyone else...
Read moreStaff here are always so upbeat and pleasant! Although it’s only small, there’s nice semi-covered seating outside, and very dog friendly. Sometimes there’s a little queue outside, and parking isn’t really ideal so definitely walk, but they care so deeply about their coffee and customer experience is superb. What a lovely little Kofra. Quality cappuccino, yes a little pricier than other local options, but this is a great step up from any coffee in the area. The best coffee in all the golden triangle. Only improvement would be better milk varieties (would love to see almond or another nut milk available!) and some separation of their cake selection. It’s nice they offer vegan and gluten free options, but there is cross contamination between them (stored side-by-side, same implements used) so maybe little boxes or sections would make it...
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