The Unthank Kitchen — Restaurant in Norwich

I’ve heard so many good things about The Unthank Kitchen over the years and was excited to go for breakfast the morning after our wedding. The coffee was brilliant, and the menu looked good. My breakfast was a little disappointing, so I didn’t eat much at all. This is really unusual for me- I’m a big eater and hate food waste. I ordered the vegan breakfast with egg. The hash browns were delicious and super crispy, and the mushrooms were good, but the rest disappointing. There was no vegan spread on the toast (this was listed on the menu) and the toast was a slice of crust (the piece I use at home when I’ve run out of proper slices). There was a hair in my egg yolk and the vegan sausage was made of claggy mashed potato. The icing on the cake was when a man who worked there came to get our plates. He asked me if I hadn’t liked it, gesturing at the leftovers, and I honestly explained. He was rude and defensive “we’ve run out of vegan spread” “it’s still a slice of bread”. There was no acknowledgement of the hair and no apology. He walked off before I felt we’d concluded our interaction. I’ve never experienced a lack of customer service like it. I would recommend spending your money elsewhere, anywhere they actually act like they can be bothered.

We went to The Georgian Townhouse the next day and it...

Worst customer service EVER! Went there Thursday morning, the guy didn't look up from what he was doing. He looked pissed off. We sat down and after 5 mins we had decided what we wanted and the guy still didn't even acknowledge we were even there despite my wife and I taking about our food choice and me even saying "So hungry!" After waiting a bit more we were beginning to get a bit peeved so I decided to get up and order at the counter. I stood there for 3 whole minutes which seemed like forever and it was now obvious he was ignoring us. We then decided to leave and as we were walking out he then started to get aggressive and said he was just cleaning. Totally unacceptable behaviour in front of my 18 month baby. 10 mins of my life I'll never get back. Whoever owns TUK, from biz owner to biz owner, I'd have a serious review of that staff member. Staff sabotage is insidious and I'll never be going back there again. I too would want to know if any of my staff was out of order like that. Shame as I heard the food is supposed to be good. Just looking at your other bad reviews, it seems all your 1 and 2 star reviews are about how rude...

Had a great experience in Norwich, couldn't fault it. Definitely will stay again for the culture and vipe. Then came the next morning. Staying in NR2 it deemed sensible to enjoy a breakfast local.

This was not so. Considering we arrived within 10 mins of opening the establishment was not overly clean,we sat at the table next to the serving counter covered in tobacco. Sweeping this to the floor we ordered food. Grumpy service, staff in dirty clothes and a fascination to the local football team over customers was sad to experience.

A large full English was ordered as well as a Spanish breakfast, over £30 in total. Coffee and food slammed on the table, full english was awful, cooked without care and way to fast. The Spanish breakfast.was just an assortment of what can I microwave quickly and serve looking like pet food.

How on earth this is a cafe is questionable. A Definitely avoid place for food full stop! left half of it and got out ASAP.

Definitely a don't go twice or even once...