Subway — Restaurant in Plymouth

Ordered via deliveroo. Came on time however they swapped 2 portions of wedges for 1 portion of hash browns. Also my spouse Italian BMT was missing 4 different salads. I phoned them up to ask where my wedges were to be told that they have been told to swap to hash browns because they had ran out so when I explained they can't do that because they were for my children and they tried saying I would of had a phone call which I never. I explained you can't just swap items when they're not even the same product!! Full Paying customer so I expect my order to be correct. Hash browns there was only 5 I have 3 children? Really? Never order delivery from these! Spouse Italian BMT was as bare as anything. Currently waiting to see if they turn up with my correct order! Said they will be 30mins, now 45mins shop is shut I have 3 hungry kids that was looking forward to their tea as a treat and a very unhappy spouse .... ruined. Will be taking this further as it is not on!! Basically fraud making us pay full prices for you to change our items as and when you please with no notifications... Shambles and shame on you!

EDITED didn't turn up as I thought... let downs trading standards getting involved. Don't let these take your money!!! You will not get the...

I frequent this location with my friend a lot as we buy nachos , cookies and a cup to refill for like an hour + and mess around, today I visited with my friend to do this and the man making our food was named Chris, Chris was incredible, Chris talked about a lot of different things with us, movies , games , and general world situations. He made sure I had the right amount of jalapeños I wanted on my nachos, and was quick and took the effort to put stickers on the boxes without me even asking. After we finished our nachos and went to fill up our drinks, he was doing something behind the counter and asked us how it was genuinely. Chris also got a cookie fresh out of the oven for a little girl who asked her mother for one. Chris was honest with the random questions I asked about subway and answered happily.

We need more people like Chris, he genuinely made my day a little brighter even if it was just a visit to subway. I haven’t seen him before today (as I can recall) but I hope to see him during my next visit.

Thank you Chris, me (Ben) and Zach appreciated your kindness and good doing around your job. Have a good day or night!

A...

Appalling. Normally, I Order from the store, but because I Was at home today, I decided to get it Delivered. When I placed my order on Just Eat, everything was smooth. All I ordered was a 6-inch sub with a cookie, crisps, and a Gatorade. And I was only around 2 miles away from the store. As soon as I placed my order, they accepted. Now, as I'm writing this review, I ordered it about an hour and a half ago and it still hasn't turned up. On the app, it just says 'Waiting for driver'. I recommend you don't get the subway for delivery.

UPDATE!! In the end, after a long 2 hours and 15 minutes, it came! Luckily, it came. That's why I'm bumping my...