The Hook & Line — Restaurant in Plymouth

We had a very disappointing experience, especially given that we had booked for a special occasion well in advance. Our table was booked for 7pm, but service was slow from the outset. Starters didn’t arrive until 8.20pm, and the tiger prawn cocktail was particularly underwhelming — it contained no tiger prawns at all, just very small prawns.

We had ordered our mains at the same time as the starters, as not everyone in our small group was having a starter — so we had expected the kitchen to be aware and plan accordingly. However, by 9.10pm our mains still hadn’t arrived. When we asked, we were told they’d be another 15 minutes. At that point, we spoke with another large group nearby who were also still waiting for their mains. Both our party and theirs eventually left at 9.30pm, having received no main courses.

To be fair, the waitresses were lovely — very apologetic and clearly doing their best under difficult circumstances. However, the same can’t quite be said for the manager. While they did apologise, it didn’t feel proportionate to the situation and came across as somewhat disingenuous. We were told our food was nearly ready when we cancelled, but given that the other party also left without mains, we’re not convinced that was the case.

We were given some compensation on the bill, which was appreciated, but it didn’t make up for the evening being spoiled. A real shame — we were looking forward to it, but left very...

We went for dinner here after reading all of the great reviews. There were many things to like about this restaurant such as the ambience and the friendliness of the staff. However, we felt that the restaurant did not meet our expectations due to a number of reasons.

The main issue we had was the quality of the food.

I ordered the fish and chips, and the presentation was fantastic, so no problems there. Whilst the batter was nice and crispy, the fish itself was completely tasteless, bland and chewy. This is not what I would expect if the fish was fresh.

My partner ordered the seafood platter. There was plenty of food, but besides the muscles and bread which were both delicious, the rest of the meal was overcooked, bland, and lacked freshness.

After our meal we had to wait 20 minutes for the waitress to notice us and clear up our plates. We were not given the option to have dessert, which may have been because the kitchen was closed, but even so we should have been informed whilst ordering our main meal.

We felt like the restaurant was understaffed and the wine we ordered also never arrived, but it was charged to our bill.

Overall we left...

We wanted to have a meal for two without a reservation. A dirty chef greeted us at the entrance of the restaurant. Then the waiter came and said we could sit wherever we wanted, the restaurant was empty anyway. First we ordered our drinks, we wanted them to be non-alcoholic, and one of our drinks came with alcohol. We chose moktail but unfortunately it was a failure. We ate mussels and fish and chips. The plate I ate was horribly bad, the seafood was weak and stale, none of the products had any taste. It was freshly thawed and served. The fish and chips plate looked better. When the order was placed, it was prepared from scratch and served 25 minutes late. It is very sad that there is such a disappointing restaurant with such a beautiful concept. My wife went to the cash register to pay the bill, and we were shocked that the bill was extremely high, as if it wasn't enough that a lot of products arrived in bad shape. A 10% service fee was also requested. I didn't feel like paying this fee when no service was provided properly. I will never come again and never recommend it to anyone. And I'm sure this restaurant is run by people who don't know...