Stayed at the Premier Inn attached to this hotel for work. I stay away a lot for work and I can't say I rate this place.

Stood at the counter waiting to be seated. It was quite busy. The staff mostly walked past with their head down but a couple of them did acknowledge me and say someone would be with me shortly. A customer walked past me and said "service is terrible isn't it, they've ran out of everything too!"  Was seated after 12 mins (just happened to see the time on my phone, I wasn't timing it).  My order was taken really quickly and they had what I ordered except they were out of all of the 0% beers, oh well, no biggie.

Food arrived after about 20 mins. I'm not at Mcdonald's so that seemed like a fair wait. However, I think the chips had also been waiting that long as they were stone cold and also looked like they'd seen better days. The burger was lovely though.

There was one family stood at the entrance the whole time I was eating waiting to be seated, they also had a booking. One of them even went looking for a member of staff and couldn't find anyone. A comical moment had to be when the couple next to me ordered steak, they had to ask for steak knives and you'd have thought they'd asked for something ridiculous with how confused the waitress was.

I was asked if I wanted dessert I said yes and was handed a menu. I walked out after 15 mins of not having my dessert order taken. I'll caveat that with my company pay for the bill so I haven't walked out without paying, it's on the room.

There is clearly a staffing and stock issue. Based on other reviews though it would seem this is an ongoing problem that they need to sort. If I come to Plymouth for work again, I'll choose a different hotel and hope the attached restaurant is better.

Did I complain, no because I was back there for my included breakfast the next morning and didn't want sneeze-eggs!

(*Breakfast was a solid 8 out of 10)