Costa Coffee — Restaurant in Portsmouth

I love Costa and will always choose them over any other chain, however this store! 😡 Every time I go through the drive thru they get my order wrong! Charging extra for syrups that they NEVER put in. I complained to Costa last month as I’d bought two vanilla lattes and been charged for such, and they gave me 8 beans… so essentially for one coffee. Thought I’d give them another chance, went through today and it’s the same thing. Honestly I’m sick and tired of it. If I wanted a regular latte, I’d buy that and not pay the extra, but I don’t because I personally find it too bitter. I’m pregnant so this is a treat for me at the moment and I rarely get to have coffee, and they can’t even get a simple order right. Done with this branch! Honestly it’s really not difficult to add syrup to a coffee. Absolute incompetence of a useless staff. And don’t even get me started on the lack of signage regarding where the entry to the drive thru is and the queuing at a really busy part of the city - but that’s a managerial/chain issue and not the staff personally. Getting an order wrong; that’s just staff incompetence. Avoid at all costs unless you want to waste your...

Visited this store yesterday on my way to a meeting, I was in the queue behind to young women who were patiently waiting to be served, upon them arriving at the till they were met with a very harsh rude member of female staff... one of the young females passed over her sandwich which was to be toasted to which your member of staff threw it on the side... the young girl then proceeds to give her drink order to which she was barked at 2 SECONDS YEAH... i could already see on the young females faces that they were confused as to why they were being spoken to in such manor, i then arrive at the till and am greeted with a lovley smile and a very warm welcome bare in mind this is by the same female staff member who was dam right rude to the girls before hand. I could see that the young females were a bit taken back by it as they had done nothing wrong but got such a cold welcome.... your staff need to be warm and welcoming to every customer not just who they choose to be nice to. I don't normally leave reviews but was very taken back on how they must of been feeling!!!! BE KIND ITS NOT HARD.....will not return...

Something is seriously OFF.

The last 3-4 weeks every time I get a coffee from here it either tastes like vomit (so their milk is off and definitely needs date checking) or the coffee just doesn’t taste right at all.. I usually get gingerbread latte’s with their special roast, the last few times I’ve had to throw the entire coffee away. I’d have complained in store by now if we didn’t always use the drive thru, thought I’d give them the benefit of the doubt or maybe it’s just my taste buds - but after having another coffee today from a different Costa, same order as I always get, it tastes just like it should.

So long story short, this Costa needs to be checked to make sure their milk isn’t going lumpy in their fridge and then getting put in peoples drinks. That or they seriously need to clean their coffee machine.

The guys that work here are fantastic I really can’t fault them, if anything they brighten my day 😂 but it’s the coffee that’s made me...