Brucciani's Café — Restaurant in Preston

This place for our family has some history, my mum and dad courted here and I spent my teens on a Saturday after shopping with a friend enjoying an ice cream soda.

Over recent months I have visited on and off and experienced some things not perfect but disregarded them thinking I was being fussy. However, I visited two weeks ago with my family for nostalgic reasons after a bereavement and it was ok but we did have to go back to the self service section to find clean cutlery.

Today my daughter visited from Cumbria as a pre birthday get together and I suggested after shopping a coffee and a late breakfast at Brucciani’s. My daughter ordered pancakes with syrup and I ordered brown toast.

Firstly, I revisited the dirty cutlery experience I had with family on my previous visit, I took several different forks and knifes out of the tray and had to abandon them because they were not clean.

In respect of the food sadly the pancakes were inedible and rock hard, almost as if they had been microwaved too long! My daughter desperately tried to eat them but it was impossible. I returned them and accepted a refund rather than another portion as the experience was enough. Sadly my toast was also delivered unexpectedly white and not brown as requested. I don’t usually eat white and I should of rejected it. Sadly the toast also comes pre buttered so you have no control over how much is used and in my case the butter (not sure that it was butter) had a tang to it, a butter knife used for other things tang. I never write poor reviews unless absolutely necessary and in this instance it is necessary.

Brucciani’s cafe offers surroundings with history and nostalgia, however in the 21st century we expect as a customer a certain quality and sadly today I left disappointed by the experience and more so because I wanted my daughter to experience some of my history in a...

A theme park café gilded in gold. Having seen mixed reviews for Bruccianis our expectations were low, and yet, we were still disappointed. We ordered a flat white and a tea, both came in mugs. Yes - the tea with no pot! I have better quality at home. We asked for milk with the tea and upon this request a great slosh was poured in, leaving the mug an off-white shade. Perfect for baby's first brew perhaps?

We then ordered eggs royale and avocado toast. The avocado toast came disassembled with feta and pumpkin seeds as pictured, meaning I had to assemble it myself, which, while no big deal, was a bit unexpected. The toast was sodden with butter, as though it had been bathed in butter for half and hour. Very salty. Not enough avocado for the dish. Very basic. Very plain. Very buttery.

The eggs royale also lacked the finesse which this dish requires. Ultimately, it's not beans on toast. The plate was drowning in hollandaise. There were no real issues with the elements of this meal (eggs were only slightly over) and yet the composition was dire.

While the food and drink were entirely undesirable, the least enjoyable part of our brunch was the ordering system and the amount of people walking around. There is a canteen-style tray system, where you order drinks, cakes and food with different servers, it ends up being quite confusing! You have to grab your own cutlery, all of which was dirty. All of this results in a lot of people stood up walking around, very chaotic! Furthermore, the music just does not suit the vibe and is very jarring compared to the beautiful interior - intensifying the chaotic energy.

We realise this is a scathing review, however, Bruccianis is a very beautiful café, the décor is gorgeous and worth a visit just to see. Perhaps just...

No where near as nice as it used to be I used to come here a lot but it's taken a nose dive ( dive being an appropriate word) suffering from a real lack of investment and a lacklustre attitude from staff I ordered mushrooms on Brown toast no butter I got slimy gritty mushrooms (which shouldn't have been cooked and put straight in a bin) on white toast which was swimming in fat from the butter alternative used' Benefit of the doubt given I went back with my husband a couple of weeks later soft poached eggs on Brown toast no butter for me and full English for OH I did get Brown toast but was inedible because the eggs weren't drained properly so my plate was a lake for my hard as bullets eggs, I told my husband to stop soldiering on through his food it was dire , very cheap sausages fatty bacon which looked like it was barely cooked, greasy overcooked fried eggs and tinned tomatoes a few mushrooms hiding under the bacon were good but the toast was overdo full of butter substitute that folded in half and squeezed made a puddle that would make your arteries twitch in fear. Coffee was okay but nothing special and it was frustrating to repeat my order to staff several times because they were so busy chatting to each other they forgot that they had customers. The poor young lady clearing tablets alone was...