The Northern Way Preston — Restaurant in Preston

Fairly pleasant drinking experience all things considered on Saturday 26th Sept. Doorman that night absolutely wonderful, very cheerful and humorous, made us feel very welcome. Upstairs terrace beautiful with heaters which is brilliant as we slowly transition away from summer. However, when it came to ordering, I ordered myself a drink and it arrived promptly, my elderly friend was struggling to work the app, so I bought one for him too on a separate order. 15 minutes after ordering it still hadn’t arrived and I approached the bar to politely ask if the drink was still on the way or if it had been lost in the app system somewhere - to which I was told that I shouldn’t be ordering two drinks separately, that I should be more respectful with the new rules, and the bartender checked the orders and called my bluff, telling me there was only one order and putting the blame on me. It did feel rather hostile towards me, especially in the middle of a busy bar where other clientele were watching on. Ultimately, there was a second order. It was a mistake on Northern Way’s part, and I was made to feel like I was being rude, trying to get a free drink, whatever because of it. There was no apology to me or my friend who had been waiting for 20 minutes for service. Just an eventual nod when the bartender noticed the second order. Aside from that, my time in Northern Way was very pleasant. I understand that things are very stressful under the new restrictions, but a little attention to customer service is not a lot to ask. My work is heavily focused on excellent customer service, so when I come out to relax as a customer, it always really upsets me when I am...

What a shame. A once truly respected and well run establishment tarnished by one obnoxious, loathsome Karen mad on a power trip. Absolutely horrified with the customer 'service' she was displaying this weekend. Sour attitude that made you want to avoid the bar. she picks and chooses who gets served first, one man waited patiently for a drink in front of myself, who before I could myself point out had mentioned such poor service and in return he was removed from the establishment. Good service doesn't come to anyone unless you are favourable to the 'managess' (Brown hair and short with glasses.) This would not have been an issue if the staff had a more productive and welcoming attitude to their work. They'd rather just ruin the reputation of this pub than but anymore than 50% into their work. Such a shame to see such a great pub be turned upside down by one...

Myself and some friends were visiting a few bars in preston as we’ve not seen each other since we all qualified as nurses in 2019. We were in this bar for less then 15 minutes, it was busy due to being a sunday and the football was on. However; a short plump glass collector was extremely hostile and aggressive towards us as we were stood at a certain area of the bar, stating she would throw the drinks away. There was no indication that this area of the bar was off limits, we agreed to move but asked her not to be so hostile in the way she speaks to people. She immediately began shouting and demanding we leave. And honestly we were more then happy to leave. No one more than nhs nurses know how awful a busy shift can be, but there’s no excuse to speak to people the way she did. If you can be anything in this...