Gilt - West Bridgford — Restaurant in Rushcliffe

First time visiting here today and was very disappointed with the service. No one seemed to be in charge. The first server took part of our drinks order then gracefully helped an elderly customer come in but never returned to us as they had said they would. After 10 mins we had to ask another server to find out what was happening as we hadn't finished our drinks order. They left to go and find out and when they came back they didnt apologise just said they were bus so they started our order again. We ordered our food shortly after but when it arrived toppings and sauces were missing, and the fries were extremely salty. No one came to ask if everything was ok with our meal. Plates were eventually taken away. We were then waiting ages for someone to ask if we wanted desert and coffee, nothing so after half an hour we decided to ask for the bill instead, and that took ages to get someones attention. One staff member acknowledged me but then never came over. The table of two next to us unexpectedly met up with other friends who pulled extra chairs up, blocked us in whilst we were eating. They were really loud and with the music it was extremely challenging to have a normal conversation. The background music was not as background music, making us having raise our voices to have a conversation. I wouldn't mind but it wasn't even evening time when we went. I also felt that the atmosphere was very 'clicky' and not welcoming, which was a shame. Sadly I won't...

DISCRIMINATIVE TOWARDS MOTHERS AND THEIR CHILDREN!! SEE OTHER EXPERIENCES ON TRIP ADVISOR.

My mum and I usually like to go for a cup of coffee and a cake in West Bridgford. We class the area as being a close knit community that caters towards families. Recently becoming a first time mum,my mum suggested going to Copper. It was a Monday afternoon and none term time, so the place was quiet consisting of six people max. My new born was in a small car seat and we placed him in a corner. More so that my mum and I could have a private catch up. My mum went up to the bar to choose which cake she would like. When what looked like the manager came up to her without a welcome greet and stated sorry you will have to leave or take the "buggy down" we explained he was a sleep and wasn't able to do so. He basically stated there was no other choice but to leave. We were taken back by his request and attitude and stated that this was discrimination to mothers/ parents. The manager shrugged his shoulders and said there was nothing he could do. I did ask if they allowed wheel chair users?? I just find this behaviour so out dated and behind the times. It also doesn't promote the community environment west Bridgford aims to promote. I'm not naive in thinking that all environments are not suited to fitting in push chairs or like city transport and extreme busy places. On this occasion this wasn't the case. They continue to mistreat parents and...

I came here a lot with my folks for breakfast or hot drinks. The staff are always friendly toward us when we come in. But yesterday (13/12/2023) which I am not happy about. We sat patiently, waiting as we usually do for someone to come to the table to take our order. They were busy, and we sat waiting whilst we were talking. My Mum leaned forward on the seat she was on (a table near the bar with the stairs going up to the next floor behind) to get more comfortable. And was just happening to just be looking around as anyone would normally do. She just happened to look over at the bar where the guy with the tattoo on his arms was. She wasn't trying to get his attention whatsoever, but he thought that she was. He says, "I've seen you alright... I've only got two pairs of hands." Comes over to the table where my folks and I are sitting. The tone of his voice when he said "I can't grow any more arms." He may thought that he was saying that in a jokey way, but it didn't come across that way to us. That really upset my Mum with how he spoke to her like that when she wasn't trying to get his attention. Literally ordered three hot chocolates, had them. My Mum did not say much with how she felt and then paid and...