Uchi — Restaurant in Rushcliffe

We used to come here often but stopped after the manager shouted at me for using the disabled toilet and told me to use the toilet upstairs. I felt embarassed that she made a scene in front of the staff and other diners, so we got the bill and left before finishing our meal. My partner confronted her and she proceeded to tell him that "she isn't disabled", to which my partner pointed out that not all disabilities are visible. She realised she was in the wrong and eventually apologised, but did not seem sincere and was clearly trying to save face in front of other customers.

We dined there many times for more than a year, spending upwards of £60 on food and drink each time. Over time, we noticed a decline in the quality of food, and the number of tables filled. In the end, the chicken served was very fatty and chewy, and the spring rolls had a very unappetising after-taste that was off-putting.

The manager could be seen on many occasions micro-managing her staff and degrading them in front of other diners. She had a habit of barking orders at them, particularly new staff.

The combination of all of these things, along with the hefty price of the food (that is mediocre at best) has driven us to other restaurants in West Bridgford. The staff seem a lot happier in other restaurants and the food is priced appropriately for the quality. If you're looking for drinks only, it's probably a good spot during happy hour, but if you're looking to stay for an extended period enjoying your food in a nice atmosphere, I'd personally recommend The Botanist...

First time visiting here after and after so many great reviews from friends we was looking forward to it. Where to start….We was constantly approached whilst looking through the menu deciding what we wanted to eat, even though we said we wasn’t ready to place our order yet. There was 8 of us and we was given less than 2hours to eat and drink. Three of us wanted the 7 course tasting menu (£45pp) but was told ‘it was too late and we didn’t have enough time’ which we wasn’t told about until they took our order, 15minutes after all guests arrived 101 of how not to do business…. The first round of drinks came relatively quick, however, I could have done a half marathon in the time it took to get the second lot. The food came extremely staggered, which is semi-understandable as it was fairly busy. However my food was extremely bland. The salt and pepper chips was freezing, they took it away and re-friend the same portion. In all honestly, I had more enjoyment when I was on a liquid only diet than at this meal. To top off this interesting evening… one of the waitresses came over and started clearing our table and said we need it back at 8.15, (people was still eating)not taking into consideration the delay we had with receiving our food and drinks. I don’t know whether she’d chewed a wasp in the back, but her whole attitude was awful. Constantly saying it wasn’t their fault etc. Honestly the worst customer service I’ve ever experienced and it’s fair to say I won’t...

Menu was confused, and badly laid out, if you offer small plates, a note on the menu saying what the recommended amounts are per person would be helpful. "Main meal" style big bowls all mixed in together with the small plates and sushi making it an uncomfortable read. There also wasn't enough food variation for a "small plates" restaurant, pick one thing and do that well, don't try and hit every note, because right now it's not working.

The food itself was good, not great, gyoza, fried rice, seaweed salad and yakitori were all really good. The tempura wasn't good, the batter wasn't tempura batter, it was too dark and heavy. California roll was a bit bland and lacking ingredients, very basic for such and expensive restaurant. The pork tonkatsu wasn't great either, the portions of sauces were all really small.

To top it off, the staff, while all obviously new didn't know much about Japanese food which meant that questions about the food weren't given satisfactory answers on the next table.

Just a note: this is a new restaurant and they are obviously trying to recreate the success of yumacha, hence the very...