KFC — Restaurant in Rushmoor

Absolutely useless.

All we asked was for some assistance on our order that they had messed up (and not the first time) and they were out right denied help and had a shoddy attitude toward this

A whole team and not one had a good attitude. Callum ‘the assistant manager’ was the rudest most sarcastic person I have ever encountered and does not understand how to correctly deal with or assist a customer complaint. He take things way too personally and raised his voice numerous times with his colleagues tutting and shaking their heads at us from behind him.

From multiple orders from here I do say...

Everytime i enquire about the deals via the KFC app it feels like 1) they have no clue how to process and always require a manager to help 2) they appear very unhappy when a "loyal customer" uses the app as if the discount is an insult to their profit margins 3) the team leader on tonight needs to go back to customer service school with an attitude like his (although the young lady who served me was polite and very friendly). No wonder i dont go to the farnborough one very often. Ill let you know what the food...

The staff who served handling food is very unhygienic. The staff handled the touch screen and rushed me with my order as I was still thinking. I asked for a can of tango. She placed the order then walked away handling the food with bare hands without washing her hands. Thereafter said the can of drinks are for delivery only not in shop 😕 very upsetting and annoying. As a healthcare professional if I did that in the hospital caring for the person or family members then I would be on the front page....