The Blue Bell — Restaurant in Salford

If i could give less then a would, being a local the experience on 3 times has been poor!

I sent a polite email to the manager to explain my 2 visit on the 29/10/2023 to get no response.

'I hope this email finds you well. We visited the pub once or twice a month for food as a treat and was super impressed with the food and your staff, however my last 2 visits I was sadly disappointed.

We visited on Wednesday 18th Oct for lunch, myself, my toddler, my mum, my brother and pregnant girlfriend. This was a family meal before she went into hospital on the 19th Oct. Sadly after biting into onion ring what looked to be like black hair through the batter, I reported this to your staff who informed the kitchen. She was very apologetic and gave my brothers gf the paperwork with her name and details to complete regarding the food. She returned and informed us the kitchen have said its the netting and it unharmful ( sadly my brother gf was worried due to have her baby the following day and still not knowing what could of potentially been in the food she had just eaten. The only apology offered was to remove the onion rings from the bill.

We visited today and was seated at the bottom end near the kitchen, the language from the kitchen was awful. To be sat with my toddler and 2 daughters and mum. I'd just finished work and wanted to enjoy my meal instead of bad language in the background and other conversations disturbing us. The food may I add was delicious! Once the plates was cleared the same member of staff asked me 4times if I wanted my bill! We was sat letting our food settle down and having conversation i didnt need to be mithered if I wanted my bill. In the end I got my bill and left because I didn't want to be continuously asked.'

I received no response. On sunday21st I called for a final chance i explained to the person on the phone my last 2 experiences and no responce from my email. They reassured me i would sit away from the kitchen and email would be printed, again iv had to chace this up. To receive a response from a manager ... ' Thank you for your feedback.

In regards to your visit on Wednesday 18th October in which your brothers girlfriend found netting in her onion rings, the member of staff who dealt with your table apologised at the time removed the onion rings from the bill and offered free drinks, coffees or desserts which were all declined. As you can appreciate there was not much more she could do and mistakes do sometimes happen. If your brothers girlfriend was worried as she was due to give birth did she attend A&E or go to see any other medical practitioner? Also the member of staff who dealt with your table advised your brothers girlfriend didn’t really say anything so assuming if this was a problem she would have said something to the member of staff that was dealing with your table.

Your visit on 29th October 2023, you are right you shouldn’t have heard the chef say a swear word but we can’t help other people having conversations in the pub which were disturbing you, if that was the case you could have asked to be moved to another table or somewhere a little more quieter in the pub. Once your plates were cleared the staff will ask you if you want anything further or ask you if you would like your bill, if you would have said to them that you were letting your food settle and you would let them know if you want the bill then they wouldn’t have kept asking you if you wanted anything further.

Kind Regards,

The Bluebell Management Team'

Clearly they don't have any customer training or value. would not...

Absolutely disgusted. Myself and my partner who is 8 months pregnant was invited to attend a family meal at the Blue Bell Monton Green.

As usual we said we would attend.

We proceeded to look online at the venues website wich we were happy with. Me and my partner then got ready to attend due to my partner being 8 months pregnant she had to wear a superdry jacket because that's the only jacket that would zip up over her figure. As she felt self contious I put on a hooded jacket to make her feel more comfortable. We then walked 2.6 miles to get to the Blue Bell Monoton Green. Finally arrived at 7:10pm To meet up with the family gave our greetings then went inside to order.

We walked up to the bar and was promptly approached by a member of staff who very rudely said NO TRACKSUITS ! (There was no dress code on there website) As my partner was shocked I then replied we are only here to eat and explained our situation. The staff here did not care at all and said we must leave. We was disgusted and humiliated in front of everyone at the bar. Then had to explain to our family what had happend and leave them. We then attended Cut 6/6 on Monton road and it was a lovely service and great meal and felt very welcome.

Later our family members that stayed in the Blue Bell Monton Green said they was sat next to a man wearing shorts and a tracksuit top the whole time. We felt so stereotyped and discriminated by this behaviour we won't ever be returning. Thanks...

Really nice spot to be fare, but it has to be said, there were a lot of overly intoxicated people here at an hour of the day I wouldn't have really expected. I know it's a pub, and they can't be held accountable for the habits of their customers but I'd have been really annoyed if I'd have had our little one with us for dinner, before 5pm there were full grown men falling over inside and unable to take themselves to the toilet. Surely staff can refuse service on such occasions? Otherwise the food was okay, but a bit of a let down. We had a rare weekend without the little one so we thought we'd try out some of the spots we haven't managed to yet, this was one of them. My other half is, granted, a fussy eater, but there was only one dish on the menu he felt happy ordering and was still annoyed there was so little choice for him. It felt a little like this place wanted to do 'posh pub grub' which is all well and good, but it felt more brand standard than anything. We moved outside after for a drink in the sunshine and the tables are so huge we had to shout to be heard by one another.

A beautiful building and okay food, but probably more a spot for large groups. Definitely not date-night material. There's no way to get cosy with your other half over a huge table and with men peeing themselves in the doorway. I doubt...