The Cottage Tandoori — Restaurant in Salford

What has happened to this once excellent Indian restaurant? We have been visiting the Cottage Tandoori for many years and have generally found it to be excellent. My sister in law visits regularly as she is Coeliac and so has to have gluten free food and this restaurant has always obliged. When we visited on 9th April 2022, as a group of 4, my sister in law, as always, made it clear that her order of Chicken Biriani had to be gluten free. The waiter did write it down but clearly didn't understand, and so to be sure my sister in law also told the manager (owner?). The two starters for me and brother in law arrived relatively quickly. I was still eating my starter after my brother in law had finished his . As u was still eating a waiter reached across me to take the plate of my brother in law, basic bad manners and poor form. The waiter then said sarcastically to me "take your time, we are open until late". I was too shocked by his out of order attitude to respond. We then endured a 35 minute wait for our main courses, during which a waiter did apologise but saying it was because they were busy with takeaways (the restaurant was only about a third full). The rest of the Neal was uneventful. However, not long after arriving home, 3 of the four of us were very ill with bad stomachs. My sister in law, in particular, was extremely ill. For the uninitiated, eating Gluten can cause Coeliacs to be extremely ill and can eventually lead to cancer. My sister in law phoned the restaurant the next day to tell them what had happened. They were not interested. This has been our last visit to this...

We use to dine here all the time, only curry house we went to. We went yesterday an just didn't get the same feel to it. The staff seemed miserable, like they didn't want to serve us, like it was too much effort just to split our bill over 2. We didnt get a warm welcoming off the young male who took our order, he definitely needs to work on his customer service skills. We got stuck on the table right next to the door, everyone walking in on us to collect their takeaways, door opening making our food cold...didnt feel comfortable or private at all, that use to be the table you waited at to be seated. We were made to feel bad cause we needed a high chair but cause they had a big party in they were prioritising them as they 'needed' it...so when I said no were using it, we got a smug look and then kept hearing other waiters moaning together that we weren't using it..we was using it trying to my son to eat.. in the end we told them to take it and then they didn't take it! We weren't offered refills for our drinks, my glass was just taken.. really winds me up when places have parties in, so other smaller tables get the bad treatment.

Most of the food was nice, average...one of the curries was too greasy to eat.

I dont think il be back, customer service skills...

well i never! after being a loyal customer here for 37 plus years, i've got to say, i won't be going into year 38. having moved out of Salford around 4 years ago, i often make, (or used to!), make the hour long round trip, (weekly or twice weekly), to the TC, mainly for the quality of that chunky REAL chicken, that you couldn't find anywhere else in Salford. last night, i made the same round trip, dished up when i got home, I was greeted with at best, 5 pieces of low quality processed mush parading as chicken. the prices have risen massively, the quality has dropped massively, it's upsetting. plus i think they're skimping on their spices too 😞 as a vindaloo / Phal lover, i used to look forward to a Japanese Flag on a Sunday, to clear out ones bowels! not today though! it's a sad day...