Ki Ban — Restaurant in Sandwell

Beguiled by the well produced leaflet we received in our letter box, we decided we would give a Ki Ban takeaway a try.

First, for the positive comment: the prawn crackers were quite pleasant- crunchy and slightly sweet to the taste.

My son ordered sweet and sour chicken, which he described as being inferior to an Iceland frozen meal.

The chilli chips were poorly seasoned and looked unappetising as some of the chips had black marks on them.

It was the stir-fried three delicious, though (#29), which really disappointed.

The dish was full of bean sprouts but contained hardly any meat. The slices of roast pork in the dish turned out to be tiny pieces of spongey pink meat; the duck was definitely not served in slices, but rather microscopic cubes; and the chicken was cut up into tiny bland slithers of beige flesh.

We, as a family, will not be ordering from the Ki Ban again, but will stick to the tried and tested 520 Coffee Shop on Bearwood Road in Smethwick, which serve excellent Hong King style food at...

Based on my 1 visit (so far), somewhere between a 4 and 5 star for me but happy to rate 5 star, as up there with some of the best places I've visited, if not quite the best. Food is very good and is reflective of the price, which is above average. A few appealing, bespoke dishes on the menu, which is usually testament of the best Chinese takeaways. The lady who took my order could have been a little more personable, but not to skew my overall rating of the establishment, it’s the food that counts

On the same note, just a quick one for those leaving 1 or 2 star reviews for what is clearly a very good takeaway - pls don't, yes you might be upset that a delivery was late or something was missing in your order but for the benefit of others pls don't use this as an opportunity to vent your frustration. It just doesn’t make sense to say that the food was good (or not to dispute that it was) yet at the same time give a 1 star rating. Even a Rustlers microwaveable burger is worth more than...

Ordered a big order for the family however the food which was picked up (2 minutes drive) was cold and the taste was terrible. I complained to the gentleman in charge and he re-assured me he'll sort it out the next time I order. I’ve been going to this establishment 2 years plus.

I decided to go back and make another order in person and tell the staff member my experience etc he went out the back and had an argument with a female lady wearing glasses (manger/cook?) they decided not to honour there word.

Sad situation as the food was half decent until they abysmal experience.

Won’t be ordering from there again.

Poor service...