Our 2nd visit to the Toby Cavery for Sunday lunch. We were greeted by 2 pleasant staff members and shown to our pre-booked table. We immediately met Sarah who introduced herself as our waitress/host, and we ordered coffee whilst waiting for other family members. Sarah was friendly and attentive and is obviously a great communicator and people-person; she took the greatest care to ensure our expectations were throughout our time there; she's a great asset to the company for sure. However - she really was the best thing about our visit; the food wasn't the best! The roast lamb was good as was the beef; the Yorkshire puddings were a disgrace - flat and soggy - hard to cut and impossible to eat; all 5 of us in our party left them on our plates. The cauliflower in a cheese sauce was horrendous - even though the florets were obviously frozen they were not cooked through and the cheese sauce was weak and watery; on our previous visit our complaint was exactly the same re the cauliflower, so no notice had been taken of our feedback then! Roast potatoes were good - but the rest of the vegetables were rather bland and less warm than we'd have liked. Desserts were good though - especially the arctic roll with raspberries. I appreciate that cooking vast amounts of food for so many people is hard work - but surely it's not that hard to ensure that vegetables are cooked through, sauces are the right consistency, and that the serving temperature is correct. We visited the ladies toilets whilst there - they were in a pretty poor condition and had obviously been well used over the lunchtime period; toilet paper strewn on the floors of 2 cubicles, and the floors in others were wet; only one hand drier working and that was a bit spasmodic and kept cutting out after a few seconds. There was adequate car parking with plenty of spaces, and disabled parking spaces were noted, nearer the building; plenty of outside seating too which would be excellent in warmer weather. Not 100% sure we would return for another carvery meal to be honest. Our thanks as already said to SARAH who really did her job brilliantly and was so professional and friendly; had it not been for her personality and care, we'd have given less stars in our overall rating. Gilly, Andy, Lucy, Kat and Joe 🌿🌻🌿