KFC Dudley - Castlegate Drive — Restaurant in Dudley

I am not impressed with the services of KFC castle gate today . I bought party bucket in drive thru and we were told to wait in the car park wherein we don’t know where exactly they want us to park. We waited for approximately 15 minutes but then we were not sure if they will see where we parked our car so I instructed my daughter to just collect my order worth £25.99 from inside the restaurant. When my daughter got our order in a big paper bag she noticed that it was leaking. I thought it wasn’t that bad. When we got out of the car the gravy stained our car, and when we opened the paper bag, you will lose your appetite because one cup of gravy was not covered properly, it spilt and the bottom of the bucket was broken. If only I found this out while still in the parking space I would show them the disappointing preparation they did. For your reference this happened on 28/10/21 at 7:48 pm , order number 4199 , receipt code 024251028214199 Next time, do your...

using the app just eat...

firstly i received someone else's order!

I couldn't get in touch with kfc via phone to explain, so my husband had to drive there (after I paid delivery) to the change order.

he was challenged that the order I had received was correct! even tho he had the order details still on the phone in front of her.

finally they gave  the correct order barr 1 thing, we ordered zinger rice online but in-store they said they don't do that so he was given a salad rice without the price difference.

back home we had to throw it away as the chicken wasn't cooked as if they had rushed it when my husband was complaining  (the zinger meal and 2 mini fillets) but it all went in the bin as i wasnt having my kids eat what could potentially be under cooked popcorn chicken. I am so angry. im discusted with my experience and i want a refund.

I have taken this a lot further with kfc, just eat and trading standards who are all investigating...

This place doesn't even deserve one star, but there is no way to rate it as zero! Waited over 20 minutes for my order & was spoken to in such a rude way by the female who was serving on the drive thru when I asked why it was taking so long. After she had flounced off, I asked another server for her name and was told they aren't allowed to give out names, even though she herself was wearing a name badge!!! When my order eventually arrived, I asked them to ensure my extra side orders had been included only to discover once I arrived home that one order of beans was missing This is the first and definitely the last time I go to this Dudley KFC, I'll drive a little further to the Oldbury branch, where the service is always excellent. Considering all of the negative reviews, some of which go back months, I'm surprised nothing has been done about the level or...