Castle View — Restaurant in Dudley

Having visited this place twice, both experiences weren't anything to shout home about, in fact, there was something to let everyone know in advance 😱.

Firstly, on arrival it seemed like a nice pub, on my first visit I came to enjoy some food, a breakfast to see me throughout the day, the pub wasn't exactly busy and we found a nice comfy area to sit down. With orders placed our server came out and she seemed like a manager, nice and friendly but she looked overwhelmed, she was stressed about the visitors expecting that food ordered from the app would come out faster. In all fairness I can relate, I work with the public and sometimes their brains don't engage 🤣.

The food was ok, nothing to shout about, generic breakfast, Ive had better for cheaper and it seemed that it had been under a heat plate for ages.

The second visit was not a great experience, I visited with a friend for a catch up, he had his daughter with her and we sat down near the side of the bar, I went to order a drink and was ignored for a while, the old classic cough for attention helped, this did not impress the bar tender. He came across and as soon as he saw my friend's daughter, he said 'you 're going to have to leave that area this is over 18's only' I looked around and didn't see any obvious signs but it is what it is.

Then the worst thing that can happen in the black country happened 😱 I ordered a Lilley's cider and he asked if I wanted ice, I was like, ..... No. (Why would someone ask this) the 'pint' came to the bar, I say pint but it had about an inch less off the brim. I asked him to top it up please, he said 'its like that because you didn't ask for ice'. YOU WHAT, I ordered a pint not minus the angels kiss.

I felt conned and the service was...

How dare you Insult me and my kids like this I've took my kids out for a meal we are the innocent party here we haven't done nothing wrong and the people sitting next to us are being befriended by edel we came out for a nice meal and we haven't had one she tried to say the chicken is pink tell me how many times you have had pink chicken none exactly we were threatened that if we put a review we would be banned from the pub this is not up to the standard the edel is rude and the chef can't cook because you can't eat pink chicken it's illegal its salmonella and we aren't out to get a free meal because the food was nice till we had the chicken she offended us by grabbing all the plates from under us and now she's going around everyone now telling everyone to leave her a good review and acting as if we're the bad guys she is the most horriblest person I have ever met in my life im not being funny the customer is always right I did not eat my kids did therefore they are the customer and they didn't like it and it's 2025 kids have a say in this day and age so basically I'm taking this to head office because we have been insulted by the people Involved on line pubically and by the staff and it is not acceptable how many other people had this sort scenario and I will also seek legal action against your company because this is not down to me you have abused my kids about it they have got a mind and they can decide what they want and don't want they eat chicken everyday and this chicken at this pub is appalling and doesn't meet the standard and also anybody commenting on these reviews protecting edel we will also seek legal action against look forward I to seeing...

Booked a table for 5 adults 2 weeks in advance for a special Birthday. 6pm on a Saturday. When we arrived we waited (and waited) for someone to come to the reception stand. When she finally arrived we stated that we had booked a table and we're asked 'how many for?'. Our names were never asked and we were told 'erm let me see, I don't know if I can fit you in'. We were then led to a table for 4 and and extra chair was squashed in. One menu between 5 of us and it was so noisy we couldn't hear each other speak. I approached the same staff member and asked if we could be moved to a bigger table as it wasn't comfortable and explained that I had prebooked 2 weeks ago. She said ' we don't have tables for 5'. I suggested that clearly a table for 6 would be most appropriate and one chair would just be spare. Eventually we were given a bigger table in a quieter area and I have to say the food was great as has always been the case. However, having booked so far in advance I would have expected an appropriate table to have been reserved and our names to have been checked against a list of other reservations. It just felt very chaotic, under staffed and unprofessional. I was a bit embarrassed because I'd booked it as a birthday treat for a family member and it just made the start of our evening very awkward. Just to add as a side note - the toilets...