UK Shawarma — Restaurant in Sandwell

10/10. Have ordered from here on 2 occasions months apart. 2nd time was a week ago. Customer service has been 10/10 both times staff are very respectful, friendly and hardworking,do a good job and give a really good service to their customers. I've tried the lamb shawarma wrap and the chicken one it's around £3.50/£4.00 if I remember correctly, worth the price for the food you get value for money , the wrap was absolutely stuffed, with a good amount of meat and the salad mixture I chose, just the right amount of both. If you ask them to put more of something they do which is great. And can choose at the end what sauces you want on your shawarma . The wrap isn't a typical UK wrap like you get from your local supermarket it's like an Arab thin naan or roti style naan which is amazing if you've ever had one before. Everything is cooked fresh and they make the naan/wrap in house fresh in the tandoor. The meat they use for both chicken and lamb is very good quality and not cheap off cuttings. They assemble the shawarma in front of you. They have seating area as well but I've only ever ordered to take out. Waiting times are little and you can wait inside at the front. Food is upto standard and consistent and flavourful. 10/10. Inside looked nice and clean. Definitely will be ordering...

Disappointed with this place today, not sure if the heat or stuffiness is getting to particular members of staff but the service was appalling. Blatant racism from the back kitchen staff that come out to serve people on the tables, then to be ridiculed to say “we gave you a special dish,” behave yourself. I am not a child that gets lied to in order to appease me.

I asked for a particular dish and was told it’s “sold out/finished,” yet 6 other people who came in after, ordered after and sat to eat after myself, were able to get the dish, mind you, they were Kurdish, I am not, racist behaviour comes to mind.

When I confronted the particular member of staff, he couldn’t look me in the eye, walked off like a child told off, disgusting behaviour.

Spoke to the member of staff at the front and he apologised and said this sincerely, but his colleague was flat out patronising and came out with the “special dish” comment.

Fix up guys, this is wrong, not the way to maintain business...

We travelled down south and thought this would be a good place to have lunch at as it was just off the M5 and had good reviews.

So we ordered the food on the phone so we could eat and get back on the motorway promptly.

The staff were warm and friendly initially. The shawarma was good but the lamb Kofte was not very good; it was fatty and not very flavoursome.

They gave us large chips instead of normal chips that we ordered and soup which we didn't order. I wasnt going to leave a constructive review but when we went to pay I told the staff I was happy to pay for the soup that we didn't order which we didn't touch but him and his colleague's attitude became very condescending and made us feel like we were being awkward. His colleague said they didn't charge for the soup but the price stayed the same. We're just disappointed by the attitude and the average food plus being charged incorrectly and no effort to...