The Clock House — Restaurant in Sandwell

I checked this place out on Google, food looked nice cocktails too, so I decided to book a table for two. Although there was a few bad reviews I still booked. When arrived there was no greeting guest which normally happens when you go out to eat, I went to the bar 2 ordered drinks. Which the guy told me he will being over to my table. I seen my table as I arrived so the guest I brought sat down.

Drinks looked great but took a while considering it wasn't very busy there was people there but appeared to look like family or friends of the people running the venue as one was helping himself to drinks and going back and forth from bar, table with guests and on pool table.

I sat at my table for ages no1 came over to the table i then went up to bar and asked have I got to order food at the bar, well they said yess which was rather odd considering I've booked a table.

Drinks was brought over to the table, I then paid for them straight away When at the bar and ordered food I paid for that straight away.

So no table service atall yano where you dine out and then pay the bill.

Eventually food came out which was great looked amazing Looked like the chef had brought the food out as there is no waiter service.

Food tasted great I can't fault the food Cocktails great 2 for £10 Double spirts good pricing too Good value for money

I ordered more drinks the lady who served me seemed okay

Me and my guests eyes was bigger than our belly so was lots of food still left.

The lady who served me drinks previously was walking around the venue she came by my table I said excuse me... no response so I just said can I get this to take away please. Well if looks could kill with the terrible fake lashes she was wearing that looked like there was living mities on loooooool there wasnt of course but they are terribly done and she thought she looked amazing... Her attitude was very poor customer service she has zero skills... none, zilch, nilqwa people skills and should not work in hospitality industry. And way she trotted off into the kitchen area, a few moments later a different lady came out with takeaway boxes, I made a pretty terrible joke at the time but lady look like she's being used for slave labour as her skills was poor too. No interaction with paying customer. Unless she was just copying in house behaviour.

From an outsiders point of view this looks like a cover. If you get what I mean use the business to launder money. Hahaha

Football was on the TVs when we arrived. we wasn't impressed with but let it slide until the rest of the service was poor. I've never been out to eat and football is on the TV not nice atall to be honest.

This should be listed as a sports bar that sales Indian food, Not cocktail bar. Due to atmosphere we did not bother to stay for more drinks.

I would NEVER dine here every again based on the customer service, customer service a very important part of many roles hospitality being on of the top 5. They should no about customer service when running a business.

No customer service from any of staff Very disappointing it lets the place down drastically as this could be a really nice place.. best to just stick to getting take out from here.

If you want restaurant service I suggest you go elsewhere as you won't get any of that in here.

As a Google guide this is the review I've enjoyed...

My friend and I went to the clock House last night. When we arrived we asked for the cocktail menu I asked for one cosmopolitan and one long island iced tea ...it stated 2 for 10 pound The woman behind the bar said to get the deal you have to buy the same and not different cocktails So I said okay we will have two of each 20 pound paid We asked about food ...she said take the menu and u will be over to take your order. We took our seats and waited for the cocktails We waited for a long period of time And watched the two bar staff reading a recipe for the cocktails The staff looked traumatised. They eventually made them They were the wrong colour Should have been brown for long tea,and vibrant red for cosmopolitan. We tasted them and omg they tasted vile 😩 No taste of alcohol at all. I took them back and politely that they were not right and did not taste like they should. The bar woman said well I followed the recipe I then said well they taste revoting ...she shrugged her shoulders. I then sat back down to take a minute I then went back to the bar and said that we were not prepared to drink them. I asked to speak to the manager She said he was not in until 9 ish I said that I will be contacting him. I then said I would like a bottle of wine in place if the cocktails She gave me a bottle of £6 wine in place of the 20 quid cocktails. If that wasn't bad enough she then got some of the other customers to try out the cocktails that we had sent back After about 3 other customers tried them She emptied them down the sink We feel that they should not offer cicktails in the week days when it was quite obvious that they had no idea how to make a cocktail or speak to customers I can not believe that they get other people in the bar to try them out. We will not be returning to this unprofessional establishment...

5 ⭐⭐⭐⭐⭐ Review

I would just like too leave a review About The clock house pub and restaurant

We used the function room upstairs for a party and we would like too highly recommend the place for bookings for birthdays wedding anniversarys or business meetings It's a gem of a room . Big spacious and the owners and staff couldn't do anymore for you . Northing is too much trouble and the manager is on the ball with all requests. They even let you go setup hours in advance save the last minute rush. The food is second too none great chef and always welcome . We were extremely greatful too the clock house for making the event our night . The place upstairs holds around 80 too 100 people however with down stairs being the actual pub you can have as many as you please. . Bar upstairs and down stairs . There is parking on side of the place for those with walking disabilities but a massive car park on the rear .

5 ⭐⭐⭐⭐⭐

Are not given away lightly you have too earn that and these staff and management warrant it.

Big shout out too all but especially the cleaner lady in the day who sets it all up . She runs breakfast in the mornings runs the bar and still made time for our night when we was setting our event for the evening making sure it's perfect Well done all

Now look no further for bookings !!

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