The drink prices are about all that's good. Particular member of staff was very unwelcoming and uncaring. This was my first visit here with friends.
On arrival, we had a booking the doors were closed no one was seated outside but the waiter peaked his head out and asked what we wanted. He didn't go over any guidelines to follow. We were give a table that I can only compare to the shrieking shack from Harry Potter. The drinks were served fast and efficiently thats why I have rated 2 stars instead of one. Menus were slapped onto the table in a rude manner.
We asked to move once a table cleared as the one we were on was not stable. That was fine, and again once a table in the heated area was free we asked to move, this was not perceived as a problem from the second waiter who to his credit was accommodating. The first waiter then came out with the drinks and announced to everyone how many times we had moved..it was rude and blunt and embarrassing, I have never been to this bar and I wasn't welcomed nicely so why would he think it was OK to shout that to everyone. He certainly doesn't come off as the class comedian so it was very odd.
9.15pm last orders were called which was strange since its meant to be closing at 10pm and there was only 4 tables of people left. Depressing music was then played to further suggest that we were now a burden to that particular staff member and that closing time was near to quote and unquote one of the soul sucking songs that was played. He turned the heater off when I left to use the bathroom (that are absolutely disgusting). So I approached him to ask if he could turn it on as the whole reason we moved there was for the heat. He shouted "NOO" and mumbled something about having to turn it off before closing, which in hindsight isn't an issue just a little bit of a warning or some sort of communication would have been nice. My friends stepped in and asked why as I was physically shaking with cold by this point, the staff member stated he could give me a blanket, which ofcourse can be perceived as kind and generous, his manners and body language would suggest otherwise, the waiter left and came back with a cardigan which I can only assume is his and held it to me, under no circumstances is that OK in a customer environment during covid19, I am absolutely never coming back and I will never recommend this place until these issues with staff are resolved.
I didn't even know you could get food until the end of the evening as no menus were put on the table for food.
I work with customers every day, I know for fact it can be tiring and shifts can be long but in no way should that be shown to customers, especially in a pub where you are out for a good time.
It's a real shame as I'm sure the other staff are nice we just didn't get to see this.
I hope yous can take this feedback constructively and improve future experience for...
Read moreDrinks were alright and food was pretty nice but nothing special for the cost. Especially eating out of cardboard boxes.
The thing that brought it down was half way through eating our waitress announced that as she was finishing her shift that we'd have to come and pay our tab inside on her managers orders. So I came in, but card machine wouldn't work so I went back to my food. Was asked again by a second waitress to pay when convenient as the manager was getting antsy. So I asked to speak to the manager who explained that we should have been paying every round because we were sitting outside and could do a runner at any minute, it was just bad luck for me that the waitress finished in the middle of my dinner and they don't have a card machine they can bring to your table. I explained it doesn't make for an enjoyable dinner but still had to come back in and pay after the next round and weirdly the waitress who had finished her shift was still working. It was just weird and most places have outside seating without dragging you in every round to pay.
So in summary, it's OK, but I'll not rush back given the amount of other choices...
Read moreWent to the Eurovision Semi-Final Night at 226 Gallowgate on May 15th, and honestly—it was surreal. The place looked like it was ready for a Eurovision bash: disco balls, themed decorations, the works. But that just made it even more baffling that they didn't deliver anything else they advertised.
No drag act we could see, no Eurovision playlist from the DJ. The biggest issue: the sound.
They projected the show on a big screen but didn’t even bother connecting any speakers. Instead, they just turned up the volume on a tiny TV on the other side of the bar. The result? You couldn’t hear a single thing unless you stood at that end—and even then, it was muffled and drowned out by pub chatter.
This is a song contest. People were there to watch and listen, and everyone around us was saying the same thing—it was unwatchable.
We had a friend visiting specifically for Eurovision, and we were genuinely embarrassed we brought them here. Why go to the effort of decorating if you're not going to do the basics right?
Really disappointing night....
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