Andiamo — Restaurant in Scotland

I hesitated to do a review as I don't like to be negative. We were looking forward to dining here and on arrival it looked lovely. We had a reservation and arrived bang on time. It was a lovely evening and as it was a Saturday we were surprised that it was so quiet lots of empty tables. There was a man standing waiting to pay. There was no front of house person to greet people. Staff were scurrying round but not taking any notice of either the man or us. Eventually, a girl who looked like a manager, simply because she was not dressed as the waiting staff were, came over and the man asked to pay. We said we have a table booked. She dealt with us first which was a bit embarrassing. She took our name and said 'oh your table isn't ready' which was odd given the amount of set, empty tables.. she told us to just go through to the bar which we did. There was one girl working her socks off making drinks most of which went to the few occupied tables outside. She kind of ignored us for some time so we asked for the cocktail menu and stood there waiting to order and she eventually said she would come over and take our order and so we went to a table in the bar area to sit. Another couple also came in to wait and there were also others waiting. Eventually our drink order was taken but it was a while before we got them. We were then called to our table. We had looked at the menu while waiting so knew what we wanted. A lovely waitress came and took our order. And then we waited.. and waited .. and waited. By this time it was over an hour after we had arrived. The waiting staff worked flat out but there just weren't enough of them. The girl who seemed in charge was waiting tables also. If it had been any busier it would have been impossible. Our food eventually came and I have to say it was lovely. We asked for another drink which came almost as we finished. The girl on the bar was doing her best but there should have been more than one on the bar since a couple of large groups of people seemed to be sitting just drinking outside. The drinks were very expensive. We were in the restaurant well over 2 hours and we only had one course and 2 drinks, 2 of which were soft drinks. It just wasn't the experience we expected. I was in Nostrana in Hyndland Road the night before .. we had amazing food and service and a great atmosphere and it was packed. Andiamo should have been a good experience but it wasn't, which was a shame as the food, once we got it, was very good. I gave 2 stars for service but I have to say that the staff were trying but there just weren't enough of them. There were no apologies or explanations offered. Sorry but I...

I ordered the Andiamo burger to try (14/08/22), and expected it to be quite good having eaten at the Andiamo Milngavie restaurant, and had food delivered by them on several occasions in the past which was good.

On this occasion I thought I would try the Andiamo Burger for £10.95, along with salt and chilli fries, and a chocolate cake. Unfortunately although the order arrived in 30 minutes and was warm, the burger was burned (including the burger roll) and had a congealed inner layer of what seemed to be cheese and something else (felt like I was eating a burger beef patty with a sheet of carpet on top of it). The salad that went with the burger was served separately in the aluminium packaging the delivery came in.

When I went to open the chocolate cake dessert (that cost £4.95, and that I had ordered) it turned out to be a square toffee style brownie instead (presumably this was the sticky toffee pudding with caramel sauce - something I hated and went straight in the bin). The only part of the order that was fine was the salt and chilli fries. Terrible for an order costing around £35.

Previously (18/06/22) had placed an order with Andiamo Milngavie and amongst other things ordered the chocolate cake dessert, and when I opened the plastic packing it turned out to be a very small crumb of a cake (as if someone had eaten the cake, or had scraped some crumbs that were left over from a cake box and added some chocolate sauce). I emailed the restaurant the next day (19/06/22) about this via the email address on their facebook page, and have still not got a reply to this day (16/08/22). I had ordered again as mentioned at the start of this review thinking it was maybe an isolated incident on the 18/06/22, but it seems not.

Will never order from Andiamo, dine at one of the restaurants, or recommend. It seems as though there is no care about the quality of the food, providing the items actually ordered, or customer care, even when the order is produced, and in the above cases delivered by...

We booked a table at Andiamo for a catch-up with friends. I'd been here years previously and had a great meal so was looking forward to it.

It was a Thursday night so as expected, the restaurant was fairly empty, however we were looking to have a quiet meal so that suited us just fine.

The wait staff took our drink and food order and up until this point everything was going well.

Then the food came out. While my calamari and my daughter's garlic bread was fine, my friend's pate was discoloured as it had oxidised, and her daughter, who had ordered the caprese salad was met with tomatoes that were so over-ripe that you couldn't lift them with a fork and the mozzarella was very mushy. When we mentioned this, the server blamed the olive oil for this.

We then pinned our hopes on the main courses. I ordered the veal, which came out overcooked and chewy and the truffle fries had been cooked for so long that I couldn't get through them with a fork. My friends salmon niçoise salad was dry and tasteless with grey olives in it and her daughter's pesto spaghetti was essentially a bowl of oil with spaghetti in it.

For a meal that cost £152, we couldn't eat most of it and were left very disappointed. We decided not to risk dessert.

It was also very difficult to find a member of staff around to order more drinks, we ordered an additional coke which didn't come and so we had to ask someone else for drinks.

Again it was difficult to ask for the bill as the staff seemed to have disappeared and then a good while longer until we were able to pay.

My friend's daughter took unwell shortly after coming home and while I can't tell for sure, I wouldn't be surprised if it had something to do with her dinner.

I will not be returning to Andiamo. A restaurant that started so well serving fresh Italian food is now something that I don't recognise. Not somewhere that I would recommend...