Ashvale — Restaurant in Scotland

I've had fish suppers from here before and they've been good with nice crispy batter. This time I ordered online with a collection time of an hour later. Got home with 3 fish suppers and all of us disappointed...the batter on the fish was soggy, all of it. I think they've obviously cooked it far too early and left it sat in the box as even though I turned up 5 mins early to collect, there it was in the box. I was waiting at counter for a bit when I entered chip shop and could see lady sweeping at back. She came to serve me and no hello how can I help you but waited for me to explain I was collecting an order. She asked if I wanted salt n vinegar and I said yes and she opened boxes , all the while still with her blue nitrile cleaning gloves on from when she was sweeping out back. She didn't touch the food , only put salt n vinegar on but still not good food safety practice. She was neither friendly or unfriendly, just not good customer service. At almost £40 for 3 fish suppers and 2 sauce pots , I expected more, don't think I will go again but certainly not an online...

Nice food, but don't bother to complain if there's an issue. We got the wrong food served to our table (battered smoked sausage when my son asked for a normal battered sausage), there was no staff to explain this to as the wee waitress was rushed off her feet. Very politely explained the issue when the chance arose, but when the waitress went to the Manager she said as we'd tried the food she declined to change it, and she said we got served what was ordered- well, if their staff inputs the wrong food order course it's going to be served wrong. Not sure how else you're supposed to tell it's the wrong sausage without trying it. Head office not interested either, asked to pay for a replacement which I did to keep my kid happy. Rest of the order was tasty as normal but the poor handling of the issue puts me off going again - I'd go to Cadora or Northern Fish bar where your custom is welcomed. Customer is always wrong at...

The Ashvale is a shadow of its former glory. My experience was based on the snapshot in time I visited. It might not always be like this but overall it was disappointing.

I always strive to be balanced therefore I will list positives first •plenty of parking •seated quickly •our server was really nice •not a long wait on food.

Things that weren’t so good •I’m not sure the price we paid reflects the quality/portion size. •my partner asked for water and he didn’t get any •we overheard tables getting wrong orders •there was no atmosphere, it was really quiet, no music, no ambience. Nothing.

Going to Ashvale was really nostalgic for me, I remember the hustle and bustle, lots of staff, great portions and overall tasty meals. I know it’s a sign of the times but doesn’t mean it is right for things to be overpriced and...