Granary — Restaurant in Scotland

We popped in on Chrismas Eve for a family meal. 7 adults 2 children. We had pre ordered meals from the Festive Menu. Table was ready for us arriving but set for 5 adults 4 children. Didn't think too much of it at first. Syagg I formed us thay there had been a prime with delivery so the kids desserts we had ordered werent avaible, no problem we picked a different option. But then the meals started coming out, the kids were aerved first (which is how every meal should be done! In my opinion) however one of the adults meals came out as child portions. Staff returned it to the kitchen to be replated as an adult meal. We had 6 Christmas dinners 3 had broccoli but no parsnips, the other 3 had parsnips, but no broccoli. When I asked a member or staff why I was informed that the delivery had been short and as we were the last festive meals of the day the chef had split what veg was left over our meals. Felt this was a wrong seeing as they new we were coming as all food was pre ordered but wasn't going to let it affect out evening. Just as we were finishing our meals a plate of parsnips was sent out, I said we hadn't ordered this. Memeber of staff took it back to the kitchen bit returned a few minutes later with it again and said it was made for our table! We took it to make sure they didn't go to waste, however they weren't fully cooked so seems like they'd rushed them to try rectify the shortage of veg. So whilst I appreciate that they did try to make up for the lack of veg, I would have preferred to have been Informed when we arrived and maybe have the veg brought out on smaller side plates for us to decide who wanted what. Issues aside the food was ok, staff did a great job and it was a nice...

Awful service as soon as we walked in, my wife had booked a table for us earlier in the day, the girl who greeted us took ages to find our booking then rudely said you are table 36, do you know where that is? Having not been in the pub for a few years, no we didn't, it seemed an absolute tragedy and as if she felt personally put out that she should have to show us to our table.

Going up the stairs, she shouts at my wife, you'll have to order from the app ok? This is fine, as a lot of places are doing this now, but to have this shouted at you as if you are some sort of hinderance is nothing short of terrible service.

Once at our table it was sticky, and clearly had not been cleaned properly, also social distancing does not seem to exist in The Granary considering how close we were to the people behind us. Once the app was downloaded the about of food unavailable, at only half past 6 at night was ridiculous, basically fish and chips or a burger, all desserts were off also.

That was it for us, having spent no more than 10 minutes in the pub, I'll never be back. There are far better options in Elgin and if I could I'd give...

The food is great, and so is the service. It's always good to be there. I'm never disappointed.

2 of my favourites down bellow. 👌

UPDATED REVIEW: After they reopened once they were done with the renovation, it's lacking on availability of ingredients, and it seems there is an ongoing miscommunication between the staff serving costumers and the kitchen.

QUICK/LAST UPDATE

I have visited this place many times with never any major issues. It was until one weekend when i went in with my daughter for breakfast. We both sat down and waited... and waited.

There were people who walked in 5/10 mins after us and were already being served. Having my daughter saying she was hungry and me running low on my patience, i had tried to get one of the staff's attention. Said hello a few times, even stood up of my seat, but to no avail. She completely blanked me.

After that, i decided to go and speak with her college to figure out what and why that was happening. "You'll get served when you get served" he replied..

To this day, i still can't still figure out the reason for such terrible customer service.

Never went...