McDonald's — Restaurant in Scotland

Me and my mum were in couple of weeks before christmas, my mum is partially sighted so ordered at the till, she asked for a cheeseburger, without the meat because she's vegetarian and extra everything else, i took her to a seat waited on the order. When i got it and brought it over, her chips were freezing and she had... no joke 5 chips in her small fries, i mean i know it's small... but really! Then the guy changed it around, then mum went to open up and salt her meatless burger, there was no cheese, she just asked for a slice of cheese as by this point she was fed up, then she put it on it, she started touching what she thought was onion, it was bacon. Since when was that in a cheeseburger, i had to go up and hand it over again repeating what she asked for, i went back to the table .. it was missing cheese, luckily my mum still had the cheese that she hadn't put on her meatless burger, so she ended up using it, by that time her chips were cold, mines was cold it was terrible, we went up to speak to a manager, and my mum spoke to a guy in shirt and tie on a tablet said he was a manager and could help, mum just wanted to report it, as it would dangerous for anyone who might suffer from allergies, and he apologised, mum just wanted money for the things she got charged for that she didn't ask for, like the bacon... which made no sense, he took the receipt and took my mums address and said he would send out vouchers as an apology, said he was really sorry, doesn't understand how staff at a till could get that wrong, he was as baffled as us, well ...... mum's still waiting on the voucher, she called and they said they don't do stuff like that, and to call back to speak to a manager,...

Got plain double cheeseburger meal today . It tasted very very very salty . I'm sure they battered a lot of salt on it deliberate because I like it a certain way with no sauce and it took them a month of Sunday's to make it simple meal just no big mac sauce . Swines battering excessive salt into ingredients salad and things . The cleaner will have found it almost complete sitting at there hoard of filthy sticky chairs and tables . The place is a shambles and supervisors only interested in getting the food out fast and your dosh in rhe tills hygiene and quality are right out the window here at this McDonald's. Women with long hair not tied up young guy picking a spot on his face etc and touching things staff sweating all over the place it really was very off putting . There is a need for proper cleaners not intu old ladies who can hardly bend who have been sent there by atos or...

Linwood and greenock are rubbish. Only gave a star as had to. Staff unhelpful waiting times a joke and they forget ur order. Missed a burger on big mac in greenock when said to a manager he shrugged his shoulders n said it happens.... Am like wtaf. And missed cheese on cheeseburger and very little onion or gherkin and 3/4 a cup of coke burger freezing chips roasting.. They leave hot food at an open window should be in a heatplate while waiting on rest of an order .. Customer service lacking severely and defo not a fast food establishment worst...