Moffat Woolen Mill restaurant — Restaurant in Scotland

Decided to grab a bite to eat with our family. The service that was provided by the women 'Karen' was shocking from the start. She instantly came across as unfriendly, impatient, and rude! Not put off, we placed our order, sat down and our food appeared quickly. It was at this point, that we realised that Karen missed off one of our orders as only 4 out of the 5 arrived. We politely asked where the missing meal was. We were then told by 'Karen' that we should have checked that her order was correct, no apology, just instant blame on us. After suggesting that it was our responsibility to check that she written the order down correctly, and then asking if we paid for it, she then finally agreed to order the meal that we were expecting. Considering the 1st meals arrived quickly, we were expecting a similar time scale. Unfortunately, this wasn't the case! After 15 minutes, there was no sign of the meal. We decided to approach a different member of staff and highlighted the issue and that 'Karen' was very rude. About 10 minutes later the food arrived, a young man also provided 2 portions of chips as a good will gesture. The food was good quality and most of the staff were polite. We are local, and wanted to bring our family to the mill but I'm not sure that we will be returning again, all thanks to one person. I would like to see management dealing with this person. Maybe she was having a bad day, but does not make it right to...

Sunday morning myself and my two friends came for breakfast at 10:45 and there was very little breakfast items left on the hot plate. So I asked if breakfast was still being served to be told yes but only what’s left on the hot plate apart from eggs. So me and my other friend managed to pick what we kind of wanted out of what was left but my other friend was left with 4 items to choose from and the lady behind the counter huffed and said I take it you want a hash brown to which my friend said yes if you wouldn’t mind. The older lady serving us was so rude to the 3 of us and when we asked for toast she literally rolled her eyes. When we sat down with our breakfast items what was left was dried out from being under the hot light. The only thing ok was the eggs but none of us wanted to approach the lady about it because of her attitude. THEN i went to get condiments for the table and a lady cleaning the tables said to me you look like you like a breakfast to my disbelief and shock I sat down. I have never been spoke to like that anywhere in my life. Also when leaving the full hot plate was fully replenished with fresh breakfast items . None of the staff looked like they wanted to be there was like a inconvenience that they actually had customers. This was supposed to be a nice end to a relaxing weekend away with friends and was one of the worst customer service experiences I have ever...

Had a really awful lunch there. The atmosphere was cold and unwelcoming and felt like a dated canteen. Most of the staff had no interest with decent service - one lady was nice but the rest didn't want to be there and one guy was making me feel like leaving before we ordered but my husband was hungry. The food was incredibly basic, again, like canteen standards but it was the price that should be providing restaurant standards. Sorry we were there and...