Nando's Livingston — Restaurant in Scotland

My recent visit to Nandos Livingstone with my husband, friends, and a toddler turned out to be quite disappointing due to the customer service we encountered. We patiently waited to be seated while the staff seemed preoccupied with another conversation. When I politely asked for assistance, the response from both the waitress and another customer was unexpectedly rude.

The situation escalated when we approached the manager to inquire about a table. Despite visible empty seats, we were told to wait an hour without a clear explanation. This was frustrating, given the available seating.

Even after my friends left, I stayed behind to provide feedback to the manager. However, things took an unfortunate turn when I asked if our treatment was due to our ethnicity. The manager's response involved inappropriate physical contact and accusations of playing a "racist game."

This experience left me frustrated and disappointed. I believe in constructive dialogue, and encounters like these tarnish the reputation of establishments. I hope Nandos Livingstone addresses these issues for the benefit of...

I don't normally leave reviews, but I'll make an exception. I've not had the best of days, but when I arrived at the restaurant on a busy Saturday afternoon, the staff were incredibly positive, chill and accommodating. Without me asking they took care of my every need and went way beyond. As a father of two kids with additional needs, who has eaten in more than enough branches of Nandos over nearly twenty years, I wanted to say I'm incredibly proud and happy that this is my local. I look forward to ordering from here both for deliver and to take my kids on the regular for at long as it's staff are so wonderful. The chicken's great too, of course. But the people who work here are what sets it apart.

I hope someone screenshots this and it gets used in a meeting with senior leadership about the best customer service the company has, because you're blessed to have such brilliant people in customer facing roles in this location. Study them and write a playbook for your...

Out of all the Nando’s in Glasgow and near by this one is always a cut above the rest. I can honestly say I’ve never had a bad visit in this store, the food is always fresh not once have I had an issue with my food (any burnt or chewy chicken )which has happened on a few occasions elsewhere.

The perfect Nando’s order in my opinion Double Chicken (always double ) on a wrap Hot with some halloumi Sides has to be Peri Chips and corn on the cob phenomenal I’m telling you.

On Yesterdays visit there were a few things not available on the menu my beloved Halloumi being one but the service did make up for this with the staff always being friendly and helpful as always and I’m saying it the possibly the Spanish waiter I would marry this man in...