Sano Pizza — Restaurant in Scotland

Absolute disaster.

One pizza came first and the second one was wrong. By the the time the second one arrived the first one was half eaten so by the time the mistake was corrected the first pizza was finished. Dips and focaccia arrived after both pizza?

The wrong pizza, Diavola with bufalo Mozzarella, was replaced but a correct one but burnt (the lady said this is how they serve it - check photo). Third time replacing the pizza it was wrong again (no bufalo mozzarella) and it as lied to when noticing, by saying indeed it was bufalo mozzarella which clearly was not! To make it clear 1. The server did not even take notes, hence the mistake . 2 - the second pizza was burnt (looks at image, but on the slice less burnt it was actually nice with the correct mozzarella) - the third pizza DID NOT have bufalo mozzarella, I’ve eaten this my whole life, it was standard mozzarella and we were lied to, I believe because they couldn’t admit their third mistake. Quiet arrogant.

My glass was dirty of lipstick - not a sorry, and to be honest quite disgusting. - How can you think drinking from a glass with someone else’s dirt is acceptable? Is absolutely horrific doesn’t matter what you use to wash it. Full stop.

Dips aren’t anything special. - no the rucola one was not finished and tbh, I said they were not special, because they were poor, very.

The focaccia is NOT a focaccia. - true this was finished by my partner, but it was not a focaccia! It was an absolute insult to focaccia and your own waitress called it “garlic bread” when serving it to us. What a disgrace.

Terrible service and experienced. Left to go and eat elsewhere after paying a full bill a part from the diavola, of course, why would I pay for something I didn’t eat because you messed up multiple times. You did not give me any further discount if not the student one which I’m entitled to and I showed proof as requested.

You sent me an email asking for a date and time and did not come back with when a little apology. It shows how low and arrogant you are. You cannot get a critique and indeed I can you do this at every negative review. I can also see why your staff is so rude/ arrogant and entitled to serve what they want and call a burnt pizza / dirty...

First, the positives: Pizza was pretty decent. Place was bright and decor had some nice touches. Tad busy when we arrived (evening rush - totally to be expected) but even after it quietened down, the atmosphere - both the restaurant layout and staffs hurried behaviour - did give me the feeling that we were all being processed through some Italian themed industrial dinner hall factory.

Main Gripe? (Certain) rude, dismissive bizarrely deceitful behaviour of certain staff members...

...Swapped out a topping from a pizza on the menu, when making an order, for a (cheaper) alt topping and told it would be no problem and would incur no extra charge, only to then inevitably charged for the changed topping an an extra topping by accident.

Cut a long story short, when I politely chased this up with a certain young waitress they were frankly a little rude and dismissive, and claimed that it was restaurant policy that any changed toppings would charged as extra toppings.

Luckily when yet another waitress came to collect our bill the matter was corrected. When I gently inquired whether Sanos had a policy on pizza where changed toppings would be charged as extra toppings, that waitress gave me a raised eyebrow and asked me why that would be the case. We were refunded our money over the topping and given an apology for the misunderstanding.

It really was only a pizza topping, no big deal there, but I feel the principle of the issue is still worth raising: the attitude of the staff member in question was poor and the bizarre fib left a bit of a sour taste in our...

The food delicious! service = treated like a person and price is purposely underpriced, especially for the area. I asked for Parma ham, usually just get a bit here n there as expensive, it was all over the pizza, just amazing here. I had just drove 500 miles (cue proclaimers song) thought I would be in good shape for good food in Finneston. After being in x4 restaurants, I found them not interested or helpful, arrogant and over priced then I stepped into Sano, was met by a busy but bubbly young blonde girl, possibly Australian. She was amazing, friendly, capable and engaged, although x3 customers were trying to talk to her at once, she knew who was who, before he spoke, bill? Yes! Impressive. I didn't ask, but she gave me a time for my pizza, walked me to the bar, cleared me a space and gave me some water. Non of this was asked for. My night, in those 3 minutes had turned around, food was coming and I felt appreciated as a customer at last. The manager was at the heart of things working the pass, engaging with all staff and I could tell that the staff worked with autonomy and were trusted by him. This place is unpretentious not to mention delicious, its honest and confident. So appreciative that these places exist in the face of other trendy gaffs that have forgotten about the customer, and straight forward honest service, product...