The Moorings Restaurant — Restaurant in Scotland

CAUTION STAY AWAY.

When we first entered the restaurant, based on reasonable prices and vegetarian options (in comparison to other restaurants in town), we had to seat ourselves because the waiter was too busy scowling into the distance to even notice us. After we got his attention, he gathered up some filthy menus and literally threw them at us. As other commenters have pointed out, we initially thought the waiter was perhaps joking around or acting sarcastically, but he followed up this class act by refusing to explain what any of the unfamiliar dishes may contain -- instead storming off mid sentence to consult with the equally surly manager. Neither of them could tell us what was in their moussaka.. we did not know what that dish was, and we're inquiring such simple questions as "what is moussaka? does it contain cheese?" To which both the server and manager had no idea.. In fact, retorted that moussaka is an English word (turns out it's actually Greek..), and that "oh, we could put cheese on that if you like" (turns out moussaka typically features a lot of cheese).

The food, when finally delivered, was served in aluminum containers (the kind used for reheating frozen dinners), and were so hot we could barely touch them to see what it was we had ordered. The "vegetable curry" turned out to be a few sodden and partially melted cauliflower and mushroom chunks in about two inches of gelatinous, oily syrup.. we're still not sure whether we got the right dish at all..

In an attempt to endure the dismal quality of our "food", I ordered a tennants, which the menu indicated was on tap. I saw the guy crack a can in front of me! It was lukewarm!!

Finally, as a grad finally, I tried to pass my rapidly liquefying bowels in the toilet, but the overhead light was broken and did not illuminate the room at all! The horrid stench that filled the room prior to my entry filled me in on what I was missing.

I would give this restaurant a 0/5 for every aspect of the experience. It is a god awful mess and I hope you do not get the misfortune of eating here. Seriously I don't get how it was this bad.. how In the heck are people giving this place more than one star, they must work there.. I watched an old man grimace his way through pinkish slime on a dinner roll, perhaps related to the seafood family?? That man is probably in the morgue being autopsied as I write.. hopefully they figure out how he died so as to shut this hell hole down. If I could give you one bit of life advice, is follow Nessie's lead and eat plankton out of the Loch instead!

In the words of my girlfriend who suffered through this with me, "at least I'm not...

We were terribly wrong about not checking the reviews on this restaurant when our tour guide of an excursion trip we booked recommended this restaurant to us. I asked the staff what single and double hamburgers mean. Does single mean one slice of meat and double mean two slices of meat? or one hamburger and two hamburgers.

Without first answering my question, the waiter asked me where I'm from. The waiter turned around and said: can you translate for me, this guy cant speak English. Please tell him single is one hamburger and double is two hamburgers.

I was thinking WHOA. He is so arrogant and judgemental! I just wanted to clarify does double means two hamburgers or two pieces of meat patty (I know the question was a bit silly but that's not the point...) I ordered a double hamburger, and when the hamburger came, the hamburger has two pieces of meat and not two hamburgers.

Putting the miscommunication aside, when I tried asking for clarification, he grabbed my burger and stick his pencil on the piece of meat, saying: 'One hamburger and two hamburgers!'

That attitude was rude. Absolutely disgusting! Long story short, the manager came to my table and told me either they bin the burgers and give me a refund or I could separate my 'double burger' into two 'single' burgers and pay the price of a double hamburger. I didnt want to waste the food so I said yeah go on, two 'single' burgers for the price of one double burger then. (their fault for not explaining it properly)

When I pay at the till, the manager asked me to pay for two single hamburgers. But I said just now you said I only need to pay for the price of one double hamburger. He said, no, you ate two single hamburgers so you have to pay for them. Please pay it now.

I was silly for asking that question in the first place. Could have totally avoided this scene if I know it is the least recommended restaurant on Trip Advisor in Loch Ness. Rude, unhelpful, racist, and unprofessional manager. I took time to type this out because I hope no one will encounter such experience like mine. Let the good restaurants prosper and shut the...

WORST DINING EXPERIENCE EVER

Myself, partner and children ages 1 and 8 came for lunch on Tuesday 19th July 2022

We ordered chicken wings, calamari, fish combo with chips and a side portion of chips to share between us all. When ordering we asked if we could get cheese on both of the chips and could the cheese be melted please. We were told this was not a problem and awaited our order.

Unfortunately there was a bit of a wait for all our food to arrive at the same time the wings and calamari and side portion of cheesy chips arrived first. We tried the dishes and the calami was not fresh, rubbery, and the batter was stogy, wings were dry and lacking in flavour.

Eventually our fish combo arrived but was with a cheesy jacket potato not cheesy chips. I told the waiter that the order was wrong he questioned me and said no he had thought I said jacket potato. He took the dish and returned with chips and cold hard grated cheeses on top of them.

When I asked if the cheese could be melted please like the first portion of chips had arrived and as was originally requested the waiter said no as there was other food on the plate that would become over cooked.

I suggested to him that perhaps the chips could be put in a separate bowl and then the cheese could be melted as this was how our first portion was prepared.

This is when the waiter become confrontational and said no he could not correct my order and that I was making him rush too much.

I was speechless and intimidated in such an unwanted awkward situation. I said ok to the waiter and told my family to get up and leave to avoid further arguments with the waiter.

What little we tried of the food was inedible and we were refused to be given our correct order. The waiter continued to shout at us as we were leaving saying that we were not nice and that we needed to pay for the food before we left (Even though we had not ate the food and that the order was incorrect)

This is by far the worst service I’ve ever had, food was subpar, all frozen and fried and highly priced. Would avoid this restaurant...