The West Kirk - JD Wetherspoon — Restaurant in Great Britain

Ordered two drinks and two meals. The coke was draft coke instead of proper Coca Cola or Pepsi. And the place was very cold. By the time we finished our first drinks are meal still had not been delivered to our table and several people who ordered after us had there food. So my mother went up to order a second drink and ask where are food was as it had been half an hour since we ordered.The girl serving said she would go and check, ten minutes later she still hadn't appeared and the manager had passed by quite a few times. Another serving girl then asked if she could help and tried to get the manager to come talk to my mother but yet again he passed about four times to serve other customers. Another customer who came in before us came up as she was having the same problem. She spoke to the manager who then walked away to go get more orders out. When he came back out the girl who had tried to get his attention before finally being able to get him to talk to my mother and the other customer. We finally got are food after 45 minutes but the manager apology was very half hearted and he kept make long excuse like ' oh I'm not the actual manager for this wetherspoons, the other manager isn't in at the moment' and ' we're quite busy' but the fish looked awful and my meal did not have chips. We ended up asking for a refund and decided to go some where else. We got a full refund but while starting our second drink the manager was about to take away my mother first drink which she still had not finished. I personally felt very awkward as the manager acting like nothing had happened and when asking how we complain he told it was online and he would get us the detail but he didn't. Also other customers were looking at us which made us feel embarassed. Only good thing about this experience was the girl who tried to solve the problem and get the manager...

With few exceptions, the staff and management are absolutely miserable. There is one maybe two at most who will give a smile when serving. Many of the others take offence if you are nice and chatty to them. They appear to take pleasantness and nice manners the wrong way. Not a nice place to sit and relax in - very uncomfortable, even on a birthday occasion. Staff can make you feel very unwelcome when they have had a bad day and are feeling grumpy, which seems to be most days; and they pick the nicest persons to take their grumpiness out on, likely because the well-mannered ones aren't the type to be cheeky back to them. Frantic service with staff hurriedly weaving in and out of tables and continually bumping the back of your chair. It's is so cramped. Besides all of that, the chicken is always overcooked and almost too dry to swallow. Moreover, they throw the meal down onto the table and snatch the plate away from you before you're finished eating; and they serve your pint three-quarters full with an awful looking bubbly head. The meal looked less than a half-hearted effort to be honest, as did the service. Overall, it was a nasty experience. The staff and management need to examine their own behaviour before examining other people's. I won't be visiting the Wetherspoons branch in Ayr again any time soon,...

⭐☆☆☆☆ | “Blessed are the patient”

If Dante had included a chapter on chain pubs, the West Kirk Wetherspoons in Ayr would be somewhere between the seventh and eighth circle.

First off, the atmosphere. Imagine a converted church with all the spirit drained out—literally and figuratively. What could have been a stunning, unique venue feels more like a cavernous bus station with sticky floors. The stained glass might be nice if you could see it through the general haze of disappointment.

Service? Well, let’s say it teaches you the value of time. Ordering on the app is a gamble: will your pint arrive before your will to live expires? Will your food show up at all? Only the gods (and maybe the shift manager) know.

The food is budget-level even for a Wetherspoons. Lukewarm chips, dry burgers, and a curry night that tastes like the microwave gave up halfway through. And don’t even think about complaining—staff seem more stressed than a substitute teacher in a Year 10 class.

The only redeeming factor is the price, but you get what you pay for—and at the West Kirk, that’s not much.

Avoid if you’re sober, avoid if you’re drunk. Avoid in general, unless you’re desperate for a cheap pint and a grim...