ZENSATION — Restaurant in Scotland

Truly awful. Ordered a main and two sides (one being salt and chilli chips and the other curry sauce) in the takeaway about 9.15pm; food took around 20 mins so I left the takeaway at 9.35pm and headed home with the food. We started to plate up straight away and discovered the chips were congealed and very crispy, as though they'd been left sitting then fried again. They were dark in colour and there was no potato inside to speak of, just dried out and crispy; totally inedible. The curry sauce very runny and seemed like it had been watered down. I called them to flag it 3 times before 10pm closing but no-one answered the phone.

I called again the next day and was told I'd need to bring the food in for inspection! On a point of principle i decided I would. I was told they had been very busy the previous evening and I had been their last customer. I said that was no justification for the quality of food I'd been served. The staff member then had the audacity to suggest i'd maybe left the food laying out. I told him I'd called straight away and before 10pm closing, but no-one picked up. He said he had checked the phone records and seen i'd called but they'd already closed. I asked what was the point in advertising opening hours if they weren't going to keep to them and he replied that he didn't know where i'd seen 10pm closing time as they closed before then. As it happens the 4pm-10pm opening hours are advertised on their own website! He refunded me for the sides and said "what more do you want? An apology?" I could see there was no point in further discussing the matter so left. I WOULDN'T ORDER FOOD FROM THIS PLACE AGAIN IF YOU PAID ME.

The last thing I'd mention is this; whilst waiting on my order in the takeaway, there were 2 notices; the first said "cash only" which struck me as odd as when i order from the via Uber I pay with card, so they clearly have that facility but it's not available to customers who take the time to actually go into the takeaway. The second notice said "we will no longer be giving away prawn crackers due to a supply shortage" LOL! 😂 There are so many quality takeaways in the west end, next time I'll order from one who values their customers, doesn't serve inedible food and who know a thing or two about what qualifies as good customer service. I definitely...

Placed an order over the phone for collection. 40 minutes it was finally ready. Got home. Sweet and sour chicken portion size was shocking. 8 pieces of chicken hardly any sauce plenty of veg but that was obviously the cheap inexpensive filler to bulk up the lack of chicken. The fried rice was under cooked in parts with a lot of it clumped together so it was unfried plain clagy rice. 2 spring rolls for £3.20 is disgusting as these are so cheap to buy in the first place. And to top it all off. 40 minutes of waiting made all the food we ordered stone cold so had to be heated up. After traveling to get it I was in no way intrested in going back with it. 100% Safe to say I will not be back or recommending to anyone. Will stick with the tried and tested Chinese called friendlies up the road. Don’t buy from here if you don’t want to...

Had ordered a chicken satay and sweet honey chicken and chilli chips. The satay chicken had severe freezer burns, this just means that the chicken they use is frozen and they charge me 500% the price of a frozen chicken fillet in some honey and flour coating, which is not a standard for any takeaway especially when the 500ml tub along with food had to go to the bin, totally inedible. Sweet chicken was crispy but the satay chicken put me off entirely so I ate about half and threw away the rest. Chips were good but once again the quality of chicken just makes me think this restaurant is putting money above quality which to me is unacceptable. Will most likely never order from here again. Would not recommend even...