Agha Lounge — Restaurant in Sheffield

Poor service, no professionalism. Let me explain!

1. My wife and I dined in.. and the lady brought us the menu as we sat. Before we could barely look at the menu, one of their main Chefs came to us, greeted, and started recommending what he believed would be best, one platter from starters, one from main. and asked us: You like that right? right?.. I was like yeah sounds good, thanks, but we'll discuss and decide. Next, the lady comes to take our orders, and we ordered something different from what Chef recommended... but just as the lady went, our order comes in! Guess what it is? yes! the same that the Chef recommended!! The starter platter!

2. The lady was right there and I told her this is NOT what we ordered, and she knew, but she still defended him saying that he thought you wanted this so he started preparing it.. "he was quite excited" she said.. And I asked if it was complementary or would we need to pay for it.. She confirmed it was the latter. It annoyed us as we really were hoping to order something else we liked as a starter and wasn't that expensive as the platter.

3. The drink that we ordered was a Strawberry mojito, and the lady confirmed two? I reconfirmed No, only one. Just one! I made sure. she said Alright got it, no problem! Guess what!.. we had One... and after 10 minutes, Another one! (just kept it on our table and walked away) We genuinely thought it was complementary with the previous mishaps by them, and as they made it separately later. Guess what? At the end, they charged us for Two. We had to pay for both.

4. When the bill came, they literally Doubled the quantity of Everything! even the single platter we got that we never ordered was Qty 2.. so the whole bill was twice the amount! We had to convince them we had Single of each.. until they finally corrected. Yet again, we did eventually paid much more (double) than what we would have had they not intentionally messed up our order (or forced us unwanted meals and drinks).

Extremely...

Foood was okay, service absolutely disgusting, Management is appalling highly recommend it if you want a quick chill out spot but we went for the fight and the waiters kept coming over to clear plates while we was still eating. Then the manager came with the card machine and receipt again while we was still eating. Our family’s own food establishments and one of my biggest pet hates is someone being forced off a table as they have people waiting. Seems like a place where unless you’re buying drinks shisha and food all night theyre going to constantly try and speed you up off the table.Word of advise to management never make a customer feel like you’ve forcing them of a table to just because you have a busy queue, also in many cultures it’s considered rude to give the bill while we are...

The food and drinks here were nice, however the service was appalling. We ordered drinks and the woman could not understand our english so got another man to take our orders. We then ordered 2 starters and 2 mains. My partners main came first befote the starters, then the starters came before my own main. Then my main came, so we had our mains and starters at the same time which is not what we wanted. I ordered a shisha wrap with fries but only the wrap came with no fries. My partners plate had no fries either. We had to ask the staff multiple times if our chips were coming and they later brought them, once we had finished the meals. The food and cocktails i would recommend yes, but if you are wanting a good dining experience this is not the...