Cafe#9 — Restaurant in Sheffield

My husband and I were excited to visit this local cafe for the first time as a nice treat. We walked in and weren't sure whether to help ourselves to a table or wait to be seated. We went to the counter where neither the proprietor or server acknowledged us. No "I'll be with you shortly" or "take a seat it's table service." Both staff members looked directly at me on several occasions but said nothing when i tried to get their attention. We stood there for a while before my husband opted to sit at what we thought was an available table. No- one came to speak to us at the table either. In the end we got the sense we weren't welcome or perhaps our face didn't fit. We opted to stand up and offer our table to a young family who were also waiting to be seated and were successfully acknowledged by the proprietor. Perhaps again supporting the theory of who's face does and doesn't fit who knows. It was a real shame- the decor of the place was lovely and the cakes on the counter looked nice but sadly no opportunity to try them. We really like supporting local businesses but I'm not sure if we'd return to try again. We went...

This is the best/cosiest/loveliest cafe I've been to in my entire life and I have been to many cafes around the world! It's got such a nice community vibe that it makes you feel like home :) there's plants everywhere, fire going in the background, lovely jazzy music in the background and recently found out it's a laptop friendly too as they have a great wifi! However,it gets pretty busy as a lot of people work from there so I tend to go for 9am to get the best spot. They have some super yummy homemade cakes as well, which never disappoint and capuccino foam is just the next level!!!! Their homemade granola is supper yummy too!! Oh and you must try their cinnamon swirls, they're to die for! They have weekly/monthly gigs too,people come from all over the world ane the gigs are always super lovely and intimate as the cafe can only fit around 20-30ppl,so you always get to meet everyone at the end. If you havent been there yet,you're...

Firstly I cannot imagine why this place received a scathing review.

I work in the community with clients from a local mental health hospital; I can only say how welcome we always feel, free of stigma and discrimination which can be felt so much in other places. Not here.

I feel like the staff always bend over backwards with all of us; I certainly wish I could have been so hospitable when I ran pubs in the past.

I am in shock that someone has reported racial and class discrimination here, I have visited with people from all walks of life and skin colour, illness/wellness etc seem to be the last thing on the mind of staff in cafe #9. The customers I've met all seem friendly too. I pride myself on being working class but I certainly don't feel out of place here.

Keep up the good work, you have a good reputation all around nether...