Rainbow Cafe — Restaurant in Sheffield

My 75 year old father and I went to have a hot drink here. Terrible customer service from the go.

They then mistakenly served him a breakfast tea with milk (which as a vegan he doesn’t drink) instead of the green tea we had ordered. When we pointed this out, we were told it would be another £1 to rectify the(ir) mistake. I pointed out we had clearly said “a green tea please” (twice) and the way we were treated was so unprofessional.

They argued a ‘normal’ tea (not on the menu anywhere) was £1.50 and the ‘speciality’ tea was £2.50. I pointed out the menu said £2.50 for both types. What followed was a comedy of bad customer service from the manager/owner. Eventually she apologised (in the most reluctant and rude way possible) while still trying to make out like we had done something wrong. For the sake of a cup of tea and a pound, it was ridiculous how they doubled down on what was clearly their mistake.

Won’t ever be going back. If a cup of tea is the threshold for rudeness like that, we’ll stick to the many much better...

We've just got home from a birthday breakfast for my partner (69 today!) and felt quite disappointed. It's a nice little place but was let down by the cooking. My Eggs Benedict were hard, and my partner's fried egg was broken and hard. He thought the bacon was probably re-heated as it was hard too. I'm afraid I felt that the problem was a staffing attitude one, and hard to sort out for the owner, sadly. I'm afraid the owner's "disappointed" response below just confirmed my view. Nobody died - it was just 2 bad breakfasts, but it's just not OK to serve up Eggs Benedict hard or hard and broken fried eggs. And they clearly knew it wasn't and still served them up that way! The fact remains that the breakfasts were substandard and the owner has tried to make me feel in the wrong for pointing this out. She is more disappointed in getting a bad honest review than in giving poor service. The bad attitude clearly comes from the top down (sadly). And no - as my partner said to me on leaving, we won't...

I returned to Rainbow cafe on Thursday afternoon, having been there a few times over the last couple of years. It’s such a comfortable place and really good value. My friend and I had coffee and cake this time, huge slice of really lovely home made cake for £3. I marked 4* for atmosphere because a customer was being very rude to the staff, who appeared to be doing their best to sort out a misunderstanding. From what I observed, they couldn’t have done more to correct the misunderstanding over a cup of tea, giving a free replacement and apologising for the error. But I’ll definitely be going back as it’s such a nice place where I can train my dog to sit quietly in a friendly space, with nice coffee and...