Marmalade Hotel — Restaurant in Skye

Please note that this is a very expensive, high-end hotel for what it claims to give vs. what I received with the bait-and-switch on this particular day.||High Points: Sebastian at the bar||Low Points: |Staff: all staff is growing or having first day (restaurant at night and the male in the morning); Kerry at checkin "processed" me as per her duty, gave a tour to my room, and then passed me off to Sebastian for further inquiries, though he was swamped with training staff and restaurant diners||Room: changed to an "accessibility room" on the main road highway with a main door opening OUT to the main road and no proper shower and never informed that I was NOT getting the room I booked for over 450 DOLLARS; how would the managers of this place feel flying from NYC to UK then to small planes and then five hour bus and then getting doused in rain and LIVING for a long hot shower in a great rated hotel to find the bathroom in these pictures; ANYBODY would be disappointed when having booked a different category room; nobody came through with assistance at this hotel for travel; no refrigerator or magnifying mirror and tacky signs telling guests not to take home the shampoo; no robes or slippers; my room #11 was ON the highway (see photo) and had noisy guests on the poorly padded flooring above me making for quite a noisy night; the website boasts a huge tv but mine is minuscule (see photo); neither the "high pressure rain shower" that I booked and anticipated for the price, nor the "bose speakers" came in my room. This is FALSE ADVERTISING.||Arrival & Ground and Company Pride & Cleanliness: after walking or driving to the hotel, the one is welcomed with the dirty floor parking and trash bins next to the Marmalade signs: how horrible is this (see the photos); the hotel has NO view in ANY direction from its location, despite being on top of a hill ||Concierge or Assistance: neither GETTING TO OR LEAVING FROM this property; although Sebastian tried his iPhone told him the same that mine could tell me; ||New Staff: why in the middle of June should be hotel have so many new hires for a hotel rated thus? Why can't it can't keep its staff? The girls at the breakfast area with long hair need to park their negative attitudes at the door before entering work and prepare to SERVE both nice and difficult individuals; rolling their eyes when they walk away from tables is something we can all SEE, and this brings down the breakfast room that's already disappointed from the "tower" of cold, dry, old croissants everyone gets without ordering; ||Unique Points: guests are invited to sit in a common room "lobby" area between reception and restaurant; the toilet paper roll was PRESSED with a logo and this was the first time I saw this in my 60 years of travel. BRAVO!||F&B Big Threes:|Food: I paid for the mac & cheese even though I said it clearly had been made days prior and reheated in its own grease; pepercorn sauce was exquisite; need to bring back the puree potato in lieu of these mac and cheese till you perfect both; broccoli was lovely||Service: trainee both at dinner and at breakfast; this isn't fair to Sebastian to open and close the bar and run tables and oversee a new staff that's more afraid that helpful to him.||Ambience: no music or feeling of "you're at home in good hands and we got you"||Breakfast: please tell the male whose day was TODAY his first day 14JUN24 that "relax and treat everyone as a friend and eventually everyone will get what he and she and they need; no need to be frantic or scared or nervous at all." He was so nervous running like a chicken that nothing got done, and the girls certainly did nothing to help bring him along. ||Summary: It was sad and uncomfortable to watch the restaurant dinner and breakfast during the middle of June for an episode of training and unraveling where there comes included breakfast and you do have good accolades and reviews. However, this did cost me 450US dollars for no useable shower after all and no good night sleep. Housekeeping will tell you that I never even attempted that shower. Changing rooms to guests is unacceptable in the hospitality industry without some conversation and compensation or...

Showing Growing Pains Though They're Not Growing

Please note that this is a very expensive, high-end hotel for what it claims to give vs. what I received with the bait-and-switch on this particular day.

High Points: Sebastian at the bar

Low Points: Staff: all staff is growing or having first day (restaurant at night and the male in the morning); Kerry at checking "processed" me as per her duty, gave a tour to my room, and then passed me off to Sebastian for further inquiries, though he was swamped with training staff and restaurant diners

Room: changed to an "accessibility room" on the main road highway with a main door opening OUT to the main road and no proper shower and never informed that I was NOT getting the room I booked for over 450 DOLLARS; how would the managers of this place feel flying from NYC to UK then to small planes and then five hour bus and then getting doused in rain and LIVING for a long hot shower in a great rated hotel to find the bathroom in these pictures; ANYBODY would be disappointed when having booked a different category room; nobody came through with assistance at this hotel for travel; no refrigerator or magnifying mirror and tacky signs telling guests not to take home the shampoo; no robes or slippers; my room #11 was ON the highway (see photo) and had noisy guests on the poorly padded flooring above me making for quite a noisy night; the website boasts a huge tv but mine is minuscule (see photo); neither the "high pressure rain shower" that I booked and anticipated for the price, nor the "bose speakers" came in my room. This is FALSE ADVERTISING.

Arrival & Ground and Company Pride & Cleanliness: after walking or driving to the hotel, the one is welcomed with the dirty floor parking and trash bins next to the Marmalade signs: how horrible is this (see the photos); the hotel has NO view in ANY direction from its location, despite being on top of a hill

Concierge or Assistance: neither GETTING TO OR LEAVING FROM this property; although Sebastian tried his iPhone told him the same that mine could tell me;

New Staff: why in the middle of June should be hotel have so many new hires for a hotel rated thus? Why can't it can't keep its staff? The girls at the breakfast area with long hair need to park their negative attitudes at the door before entering work and prepare to SERVE both nice and difficult individuals; rolling their eyes when they walk away from tables is something we can all SEE, and this brings down the breakfast room that's already disappointed from the "tower" of cold, dry, old croissants everyone gets without ordering;

Unique Points: guests are invited to sit in a common room "lobby" area between reception and restaurant; the toilet paper roll was PRESSED with a logo and this was the first time I saw this in my 60 years of travel. BRAVO!

F&B Big Threes: Food: I paid for the mac & cheese even though I said it clearly had been made days prior and reheated in its own grease; pepercorn sauce was exquisite; need to bring back the puree potato in lieu of these mac and cheese till you perfect both; broccoli was lovely

Service: trainee both at dinner and at breakfast; this isn't fair to Sebastian to open and close the bar and run tables and oversee a new staff that's more afraid that helpful to him.

Ambience: no music or feeling of "you're at home in good hands and we got you"

Breakfast: please tell the male whose day was TODAY his first day 14JUN24 that "relax and treat everyone as a friend and eventually everyone will get what he and she and they need; no need to be frantic or scared or nervous at all." He was so nervous running like a chicken that nothing got done, and the girls certainly did nothing to help bring him along.

Summary: It was sad and uncomfortable to watch the restaurant dinner and breakfast during the middle of June for an episode of training and unraveling where there comes included breakfast and you do have good accolades and reviews. However, this did cost me 450US dollars for no useable shower after all and no good...

Portree is the ideal base from which to explore Skye. We chose the Marmalade as looked like good rooms and there was car parking - an issue in the town. Initially we liked the idea of eating in the restaurant but reviews were so mixed we decided again and had a couple of great evening meals in town - big shout out to Cuchullin and Sea Breezes!|Our room on top floor was spacious and had views over trees with sea in background.|But there were lots of oddities that made us seriously question the star rating and value for money. |On arrival it was a bit strange to be shown to our room up two flights of stairs only to have to follow the receptionist back down to collect our cases and then immediately ascend again. |Lots of chipped paintwork all the way up the stairs so no recent redecoration. But, worst of all, was that the hotel did not expect to service the room during our 3 night stay. We came back after our first full day hiking and exploring to find bed unmade, bins unemptied and towels damp/unchanged. We asked for this to be done the next day, which it was, but only at the most superficial level with a bit of debris from a previous guest still there on the carpet showing that vacuuming rooms is not a regular thing, despite all the chips on the stair paintwork! Although the hotel apologised and claimed the room servicing issue was an oversight, looking at other reviews, we are not alone with that problem.|Breakfast was a bit strange as well. You get brought a tiered cake stand with various things on it but all jumbled - sometimes one yoghurt even though there were two of us. Always two croissant. And sliced fruit. But what are you meant to do with laughing cow and baybelle cheese? Toast was not offered - you had to ask and on one morning they had run out of bread. Juices not fresh either. Then there was a young waitress, who obviously had not been trained, who would walk up to each table whilst everyone was half way through eating and say "Room number?" (no please) and then write that on her hand before disappearing without further comment.|So surprised by all this when paying the amount per night that we were....