Caffè Nero — Restaurant in Southampton

Prominent among the mainstream coffee shops pervading the market that I feel compelled to consult on a frequent basis is none other than Caffe Nero, and one that suffice it to say in manifold regards unequivocally constitutes my favourite. This particular branch that is geographically straddled upon the epicentre of Above Bar in Southampton embodies all the distinctive attributes that afford the brand it's distinguished reputation.

Upon entering the premises, one is swiftly greeted by the radiantly colourful, yet subtle fusion of objects that comprise it's ambience, be they diverse objects of furniture that are designated for dine in customers (autonomous of the restrictions affiliated with the ensuing pandemic and in more normal circumstances), to the charming combination of colours adorning their walls. Such warm pleasantries are further substantially augmented by the consistently friendly and embracive customer service that one encounters on virtually every occasion. Such a degree of service is permeated by a display of passion, commitment and due regard for attention.

Galvanise the aforementioned with the exceptional standard of coffee that they persistently churn out, and you have a coffee shop establishment that could hypothetically entice the most arduously pleasing of tastes. Be they your standard filter or Americano, to the more adventurous and sophisticated lattes and mochas, every single coffee item that their menu consists of is both meticulously and diligently crafted. In absence of a shadow of a doubt, the quality and taste of their coffees is both unique and unsurpassed in stature.

On a concluding note, I feel inclined to extend my commendations to Chris (the store manager), Anna, Nikki, Frankie and all the other members of staff who owing to their persistent efforts have rendered this coffee shop as being the highly appealing establishment that it is, in addition to maintaining the very high standards that is it's primary hallmark. Thus, a profoundly sincere invitation extends to all the coffee lovers among us (accounting for a discerning aspect of the city's populace) to avidly embrace them, as rest assured that there will be no disappointment. Highly...

Dear Café Nero Southampton Manager,

I have been a loyal customer of your establishment for many years, and I left an excellent review three years ago. Whenever I'm in town, I always make it a point to visit and enjoy your delightful Cappuccino Cake and Belgian Chocolate Cake. Your cakes have consistently been delicious and moist, far superior to those of your competitors.

However, my experience on June 23, 2024, at 15:17, was disappointing. I came in for my usual takeaway cakes, but to my horror, they were served in an unacceptable manner. The napkin was placed inside the box on top of my moist Cappuccino Cake, along with the fork! Additionally, the takeaway box was not even closed when it was handed to me. I expressed my dissatisfaction to my son, and the woman working at the till overheard my comments. She turned around and, rather confrontationally, told me, "That is how we do it here."

I found this response to be quite confrontational and unprofessional. As a long-time customer of Café Nero, both in Southampton and across the country, I have never encountered this method of serving takeaway cakes. It felt akin to attending a children's party where mothers wrap cakes with icing in a napkin.

I strongly urge you to retrain your staff and review your procedures for serving takeaway items, especially cakes. Presentation is a key aspect of your business, and the way my cake was served on this occasion was far from acceptable.

I will revisit the shop and speak with the manager directly, but in the meantime, I hope this review brings attention to the issue. I trust that this was an isolated incident and hope that no other customers will have the...

CANCEL CULTURE ARRIVES AT THE COUNTER OF CAFFE NERO AT SOUTHAMPTON - Last week I was meeting a friend for coffee at Caffe Nero, Above Bar, Southampton when one of the counter staff asked me for my real name. I was a regular visitor and most of the staff know me as Kip. I shared this information with her and started to tell a story connected to the name. However I did not get started before she said 'I do not want to hear your story'. I was a bit surprised at the reaction and thought I must have misunderstood and that she was perhaps joking, and started again. With the same reaction but this time her colleague behind the colleague joined in with 'We don't want to hear your story'. Once again I did not fully understand what was going on but after a third time of trying they repeated their request. I told them that I thought this was rude and would take it up with the manager who I have known for several years. They gave no explanation and I felt embarrassed. I can only assume that they were trying to make me feel unwelcome and by humiliating me in front of customers and my friend. On reflection I thought the matter serious enough to contact Caffe Nero head office instead of the manager to make a formal complaint. Obviously I was not going to be put off by the two counter assistants and went along the following day to enjoy a coffee with cake. I have received no explanation or apology...