Domino's Pizza - Southampton - The Avenue — Restaurant in Southampton

LYING, CHEATING CROOKS - AVOID AT ALL COSTS

Due to the Dominos app having a fundamental floor, I was elsewhere when ordering and initially I didn't realise it sent my order through to this branch. Within 30 seconds I spoke to the Manager who assured me that if I went into the branch near me having placed the order and explained the issue that they would refund me - lie number 1

I then phoned back within 2 minutes and again spoke to the Manager who took my name and check my order number and said that he would cancel it and refund me which would take 2 to 5 days. Lie number 2

I the missed a call from these comedians the following day when working. When phoning back I spoke to a female member of who staff as the Manager was busy. She checked with him that I would be refunded in full and checked my details again. Nothing happened - lie number 3

I then phoned back the following day and spoke to the Manager who now claims that they made the Pizza - lie number 4

He then said that they would give me a 70% refund again talking utter rubbish and insisting that they made the Pizza - lie number 5

So far I have only received £10 which not 70% of £19.46 - lie number 6

Essentially this branch are lying crooks. I am awaiting response from Head Office in Milton Keynes.

So to follow up on your reply, I have given an honest reflection of the diabolical service from you, sending me a link for a customer service form that does not work just goes to prove my point - utterly useless and utter liars. I now wholeheartedly recommend Pizza Express as I have never had an issue when using them for over 10 years, unlike Domino's who's app is flaky, falls over and lacks a simple tweak - location services, McDonalds do it, Nando's do it and guess what, Pizza Express do it - it really is not...

If you value your money and health, STAY AWAY from this store.

Ordered a vegi supreme, with plant based pepperoni (which I have tried many times before) , pizza came with real pepperoni, as you can clearly see in the picture and the fat in some slices.

Called store to dispute this in which a woman picked up the phone and appereantly took it very seriously over the phone as she was a vegetarian herself (sure) so she wanted to make sure this would be taken care of properly, said a driver would come and pick up the pizza so they can "assess" in their store (code word for SCAM another human), I agreed to it and told her I have also evidence on my end and video as proof.

Driver came, opened the pizza with a very doubting look, I could see he was about to deny it, which I immediatly made him look at the piece of fat in one of the pepperoni slices, which he then reassured me that the store would take care of this for me with absolute confidence.

The store calls, a guy named Sam, poor lad, I bet the manager put him up to give me the call as appereantly he saw MY pizza himself getting prepped (I'm feeling so special), Sam told me that he could 100% confirm it was plant based pepperoni as he worked for Dominos for many years, and appereantly the experience of a customer having tried plant based pepperoni from Dominos numerous times is completely irrelevant, as Sam worked for Dominos since they baked the very first pizza.

Sam denied me of a refund, said all they could do is remake the pizza with the same "plant based" pepperoni as originally done, I told Sam not to worry, they can keep their little bum ass pizza and to be honest they can keep their little bum ass 21£, I hope they can pay electric with that, maybe that way they can see the ingredients...

Usually very happy with this store - but sadly my friend has had a very frustrating experience. We ordered pizza via the ap on Friday & he opted for a pizza on the a la carte menu but switched some toppings as he always does to make it a more bespoke experience- he switched so e red&green peppers but opted to keep jalapeños (as we're part of the standard framework of the pizza) Upon reaching home he noticed that there were NO jalapeños- this in its self is not a crime- but the crime here is ordering something & not getting what you ordered!! It's tantamount to stealing - as he was charged for jalapeños but did not get any. When in a restaurant one expects to receive what one orders- just because this is a pizza (and nit cheap I may add!) And is takeaway does not mean that staff can simply omit ingredients from orders. This may be an oversight - but its not the first time it has happened (in other branches too) I suggest that the manager does spot checks or can offer some kind of voucher compensation? Unfortunately my friend was away on business over the weekend & did not have time to make contact. As it happens he did take photos of the pizza- he is CEO in online marketing & events for a large catering company & often takes photos of good experience. I will attach 2 pizzas - one with and the one without the jalapeños- for reference.

I myself am happy with the service & food at this branch but I do find it irksome when I have to pay 50p for a dip having spent over 10£ on food - just because I order small pizza doesn't mean I can't have a dip.

The staff are very polite and I find no fault in their service- but maybe need a refresh in...