POPSI'S — Restaurant in Southampton

I rarely give bad reviews. The pizzas are quite tasty but the service was terrible. I'd avoid in future. This would be a 1 star review if based solely on customer service and a 3 or 4 star review if based on pizza quality/cost alone.

I ordered 4 pizzas for take out collection on Friday 26th via a QR code from a local bar. Order was placed at 850pm with a collection time allocated for 920pm. On arrival, at 920, I was told "it's not ready, it'll be 15mins" and given no apology or offer of any compensation (despite asking). I was sent away and told I'd get a text or email when it's ready to collect. I protested that this was poor service and left not very happy.

I returned at 935pm when I was emailed to say the pizzas were finally ready to collect. On arrival I asked again what could be offered for a 50% extension on the scheduled collection time. The result was nothing, so I asked to speak to the manager. She offered little help aside to say "it is Friday and we're busy". She continued to say "you were emailed about the delay" (I was not and showed her my email trail) and I was told that "you got 10% off from using the QR code form the bar anyway" (I did not and I showed her the bill which confirmed this, to which she had no response).

£55.47 for 4 take out pizzas with sub standard delayed service and no apology is unacceptable. When you offer a collection time you should honour it, and if you know you cannot, you should update your service agreement and communications to manage customer expectation. When you fail to honour your agreement you should offer something to maintain customer experience; a simple gesture like a free dip or % discount is not beyond comprehension.

Poor customer service is so unnecessary and can easily be avoided. "It's Friday" is not an acceptable excuse.

Anyway, as the bar we were at was calling last orders for a 10pm close I left to return to my friends who had been waiting 45 mins for food. Needless to say we were all in agreement none of us will be using this establishment again...

HOT DIGGITY! I am WOWED! My husband and I really fancied a nice, big pizza (each) but all of the local well known pizza places are a bit lack lustre, especially since we’re pesky vegans. I just did a search on Google for vegan pizza in Southampton and found good reviews for this place and boy am I glad we ordered!! I am a garlic lover and this place delivered.(They didn’t literally deliver because we live in Romsey but it was worth the drive!!) The pizzas are such a good size! We ordered at about 4pm knowing they opened at 5 so booked collection at 5:30 and it was ready on the dot. This place blows all the pizza chains out of the water. The vegan menu is so good!! And it’s so easy to order online, everything is clear, you have no worries about being awkward. I got the vegan funghi with extra garlic (thrilled this was an option!), the garlic bread and 2 garlic and herb dips (I’ll say now they’re better dips than dominoes by 20 miles!!) and my husband got the vegan sweet spot. This food obsessed, garlic loving vegan is so happy right now. I can’t believe I’ve only just found POPSI’S! Here’s to a great new relationship 💚💚

Update 6/2/24 - indulged in the 2 for £20 Tuesdays! Tried the Margo Aglio which was BANGIN! But I am updating this review purely because we ordered the vegan garlic butter bites and I just had to rave about them! I think I saw heaven!!!! I regret only buying one portion (you get 4), be smarter than me and...

The pizzas are always tasty. Big bonus is that popsi's collaborates with Bedford place pubs that don't serve hot food, so you can order your popsi's and collect it to eat at the pub.

Waiting times can vary, but that's because the food is popular and can get busy.

The only downside is that since COVID, the pizzas have grown smaller and smaller, while prices have increased. We're always surprised with our periodic orders, to see them grow even smaller. It's a major factor for not ordering more frequently any more (speaking as a customer of 4+ years, and thoughts are similar amongst friends) - the feel is that you don't get value for price. If at least the size and ingredients are increased, then we'll be giving loads more custom to Popsi's again. Hoping for that, as me and folks I know value the quality of popsi's pizza and want to see the place...