Quayside — Restaurant in Southampton

Having visited Quayside for food and drinks on a number of occasions previously was looking forward to having a meal and some drinks with friends there. Sadly my recent experience has extinguished any future plans to return again. As someone who is Gluten Free I was looking forward to being able to have pizza as they state on their menu Gluten Free bases are available. Shortly after I’d ordered the waitress returned to say there were no GF bases available so I would have to choose something else. I asked her to check with the chef what else was GF on the menu and she came back with no answer so I had to choose 2 basic tapas dishes of padron peppers and patatas bravas that I thought would be safe for me to eat. The rest of our party ordered a total of 4 pizzas. After quite some time my friends and I realised that customers who had arrived and ordered after us had received their food and we were still waiting. At this point we tried to get the attention of waiting staff to find out what had happened. There was some conversation between the staff at the counter and a young waitress got sent over to tell us that there had been a malfunction with the till and the ticket had not gone through to the kitchen, she was very apologetic and clearly embarrassed so we were very understanding as we felt really it was the managers place to speak to us rather than sending a young member of the waiting staff. She offered us a round of drinks on the house and some complimentary olives, dips and bread. This complimentary offer in itself took 15mins to arrive. We waited quite a time after this and noticed again that people who had come in after were receiving their food so queried again when we would be getting our food and were told it wouldn’t be long. We had arrived at 6.30pm and my two tapas dishes eventually came out at 8.30pm and my friends pizzas were half an hour later at 9pm. Sadly the quality of the food was dreadful. The padron peppers were undercooked and basically still raw and not pleasant to eat and all of the pizzas were heavily burnt all around the edges and very small. This was raised with the manager at the counter and she agreed to take the food off the bill. However when we asked for the bill for our drinks there was a £10.00 cocktail listed that none of had ordered, we raised this with the manager who said it was a mistake, she then became very cross and was extremely rude. She screwed the bill up at the table and told us just to go without paying for anything. An evening of error after error, really poor service and a manager who really should have dealt with the situation much better rather than losing her temper and being so rude to customers who’d had a really poor...

This is a lovely bar with a good drinks menu, especially for those who are driving. Unfortunately the service lets it down. We were a table of 5 for drinks and light food. There was no gluten free pizza base, leaving one if us with only tapas as an option. An issue with our order left us waiting for food for 90 minutes. We were offered complimentary drinks and olives with bread and oil, which we gratefully accepted. Our friend’s tapas then turned up alone, with promises that the pizzas would be 10 minutes. 30 minutes later our pizzas arrived, after our friend had finished eating. They were half crust and half burnt. By this stage we were losing the will and, on mentioning this, we were told that we wouldn’t be charged for the food. As a final insult, when the bill was delivered a £10 cocktail had been added that wasn’t ours. When we asked to speak with the manager, she apologised, but was very insincere and then stormed off, saying we wouldn’t be charged anything. I feel very sorry for the owner as the whole debacle left a sour taste and we would all happily have paid, if the issue had been properly handled, by the manager, in the first place. The poor waitress was in tears at one point and I can’t even imagine being left, front of house, with absolutely no support. I can honestly say, none of us have ever experienced and...

Very disappointing evening as the food and situation of the restaurant was first class. However, we had a 1hr.30min wait for our food (three dishes and one of the ordered drinks not being available that evening) and after waiting 30 minutes for dessert was told that it was no longer on the menu. As our booking was 6.30 pm one has to ask why so much was not available early in the evening. One of the waitresses seemed to be doing all the work (cheerfully) whilst the other now and again wiped down tables, stared into space and played with her hair. When we asked to speak to the manager about the delay we were told he was in the kitchen helping the only chef on duty, who was 16! Despite his age he did produce lovely food but considering how busy the restaurant was on a Wednesday really needed more help. Also, we found the music too loud for comfortable conversation. I had intended to make two further bookings but won't be going back. ...