My husband and I visited the Pitcher and Piano last Sunday with my daughter who is at university in Southampton. We all had the kids size roast dinners as we wanted to have room for a dessert.

My daughter decided to visit the Pitcher and Piano again this Sunday with her friend. They, again, ordered the kids size portion but they had the roast chicken whereas last week we had the beef and nut roasts. They were advised that it would be an hour wait if they wanted the nut roast.

However, when it came time to pay they found that they had been charged full price for their meals. They queried this with the waitress, she then went and spoke to another waitress and they had a discussion. The waitress then came back and said that she didn’t hear them say kids portion when they ordered so they had received the full portion and had to pay full price. She said that they should have said something when the order was brought to the table. Well, given that neither of them had the roast chicken there before how were they supposed to know what size portion to expect? As the kids portions that we had recovered the week before were of a similar size my daughter had assumed it was correct. Despite arguing this with the waitress she was adamant that they would have to pay full price, which they did.

We had enjoyed our meal the week before and planned to return on our next visit to Southampton but this has left a bad taste.

Note to self, apparently you have to ask the waitress if the order is correct when they bring your meal. Of course.