Just Wings St Helens — Restaurant in St Helens

Had a really bad experience with their customer service team via Facebook.

I wrote a complaint following a poor quality meal we ordered from one of the stores last night (which I also stated in the comment, was usually excellent which was why we were return customers once or twice a month) and explained our disappointment following our poor experience.

However, instead of taking the criticism on board to make sure it didn't happen again, I received a rather passive aggressive reply from whoever was on the other end, questioning my statement that the fries were not fresh (they were either refried or simply overdone, certainly not their usual amazing standard) and the milkshake being a watery mess was not addressed. They also took my comment of whether we would return following our experience as personal and stated 'We make one mistake and you won't return?'. Which made me very uncomfortable and rather shocked at the unprofessional assumption made.

I was very surprised at the rude tone and passive aggressive manner taken by the customer service team member towards a young woman who had a genuine complaint and was not asking for a refund but just wanted to make them aware of the issue to ensure it didn't happen to anyone else.

They made a poor experience worse and as a former regular customer I was extremely let down by the way I was spoken to by the staff of what was my favourite restaurant. I will miss their usual great food, but I won't support a company who clearly do not appreciate their customers and represent themselves in this way.

Overall, I would recommend this restaurant highly for their food, but not for the customer service team, which is a...

I think now is a good time to leave a what I think is a fair review, I've ordered from this place 3 times now and had Sriracha & Buffalo 911 wings, Buffalo 911 boneless, chicken burger, American fries and garlic fries.

I'll start with the wings, not enough meat. They were the smallest wings I've had. The flavour is immense, the sauces are exceptional. 6 wings cost £4.50.

Boneless wings, loads more meat. Not huge, great flavour as above. 6 wings for £5.00 though.

The chicken burger my friend had, he felt that the burger wasn't cooked enough and it was slimy under the coating, these cost £4 and they're not huge.

Now on to the chips, they aren't crispy enough. Quite pale but taste fine, then we got the garlic chips. They're awful, taste and covered in what looks like oregano, again pale in colour but the herbs dry them out. £1.90 but the portion size is very decent for the price. See attached picture.

I adore the boneless wings, they're lovely. The restaurant is nice and clean with American themed décor and the staff are friendly.

3 stars from me because of the under cooked fries, no garlic, slimy burger (needed more time to cook) and high prices for the portions given.

I'll probably go there again because I don't know another place in St Helens that does spicy chicken wings like that with 10 DIFFERENT SAUCES AND 5 DIFFERENT DRY RUBS!!!! Great choice.

If they reduced the prices, cooked the burgers and chips for longer and improve the seasoning then they're on to a winner.

I attach pictures of the "garlic" chips and a sample of...

First time customer tempted by an offer at last. The reason I liked this place so much is because you build your own meal, you're not coerced in to buying chips with everything, great for those on low-carb and who aren't keen on chips/fries.

I had buffalo boneless wings, teriyaki fire cracker prawns, onion rings, garlic dip, Malaysian dip and a cherry coke.

The prawns were only warm, but they're notoriously difficult to keep warm if they're not in a hot sauce, they were still delicious and most were still crisp.

The buffalo wings were perfect. 6 is the ideal portion for 1 person, 12 if you've not eaten all day and you're starving! They were crisp, yet tender inside, I only wish I'd ordered a bucket of garlic mayo, between the wings and rings it didn't last!

Onion rings were brilliantly done, I asked for no pepper in the special order and they followed that. The portion was very large, I couldn't eat them all at once and I've been nibbling on them all night, they're even nice cold!

Overall a great and enjoyable meal. I didn't like the Malaysian dip, but that's personal preference, for 50p it's not a lot to pay to try something new.

I will...