Coffee Beans Cafe — Restaurant in Staffordshire Moorlands

Visited twice in one day.

Originally came in for hot drink to sit in and dry off from the rain. Two coffees and a kids hot chocolate which were nice and better tasting than that Costa rubbish.

Later on we popped back in for lunch. It was busier by then, so I unstood the wait for out baguettes. The baguettes were nice but the description of being premium baguettes is incorrect. They are the part baked baguettes that you get from most supermarkets. They taste fine but a bit of false advertising. Afterwards we decided to each have a cake which from the menu we believed were homemade... but I don't believe they are. The coffee and walnut cake ... well we couldn't taste any coffee and the walnut must have only been the crushed nuts found on you of the crystallised sugar topping. The cake itself was very dry. My custard slice had to be sent back. Unfortunately after fighting the spoon though and taking a bite to fine it was frozen. They did apologise saying that it had been out all morning so surprised it was still frozen. I ended up getting a different cake as a replacement but wish I hadn't bothered. This makes me believe that the traybake items could be homemade but the gateau and slices etc are bought in frozen items.

Unfortunately the cakes did put a downer to the whole experience for us all so likely we will try somewhere else to...

Not impressed I'm afraid. I ordered a cake & drink of cola, to consume in the cafe area, plus two cakes to take home. I paid for everything but wasn't given a receipt. I sat at a table & waited for my order. The table was cluttered with dirty crockery, crumbs, suger & what looked like milky coffee - I hastened to add that the only other tables available were in a similar state. The floor under every table was filthy - ended up with slippery food on the soles of my shoes !!. I started to think I had made a big mistake in coming into the cafe ! I don't like to pick my way through bits of food that should have been cleaned up as soon as the tables occupants had left the table. The final frustration was that my cake order hadn't been boxed up & the two young women behind the counter had brief 'words', one clearly recalling my paid for order & the other not recalling a word of the conversation the three of us had had 15 minutes before. I didn't have a receipt to show the fair haired girl my proof of purchase. These girls need supervision & a clear brief of what is expected of them when in work. Both were quite pleasant but communication between them needs work, as well as a reminder about hygiene & health & safety. However, can I say, the cakes & flapjack...

Picked this coffee shop as looked appealing. The food and coffee were good so no worries there. The service unfortunately left a lot to be desired. Not sure if they were short staffed as they seemed a little stressed. Our food order was wrong although we accepted it as it seemed easier than making them take it back, and in any case we enjoyed it. Another table also had an issue with their order. The ladies were friendly and engaging but the young lad who I assume was training as he was constantly being given instructions needed to sort himself out. When he brought ours and other tables food he didn't speak or engage at all. He seemed somewhat lifeless and it gave a poor impression. Hopefully he will get better, but interaction with customers is a must for any business. The premises were clean and inviting so that was good. Clearly the place is popular as there was a steady stream of customers both take away...